Minster Law
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From 5 star to 1 star. 3 weeks later.
PREVIOUS 5 STAR REVIEW but only because Kenzie was a total legend (& that remains). I was quite stressed about the whole situation but she was professional, knowledgeable & also human throughout our call. Many thanks Kenzie…you made it easy. MY UPDATE SOME 3 WEEKS AFTER INITIAL REVIEW (bare in mind I was on a motorbike & a car pulled in front of me. The driver admitted absolute fault). Kenzie was on annual leave but reassured me someone would be a point of contact whilst she was off. No one bothered. Not her fault. Had to keep sending her evidence of injuries/appointment updates purely because I had no one else to update. Broken bones. Sprained tendon. Lots of lovely cuts/scrapes & new scars…& a whole heap of psychological impact from it to the point I have now given up biking (as well as shingles…surprisingly in the very area I landed on after a 12 foot flight). The initial 25% from my injury claim (which I am absolutely fine with) would go to Minster Law. Happy days. My claim is in early days…so nothing concrete…but…they then changed it to 35% without any explanation as to why…other than for ‘any missed appointments’ or ‘other things’. I haven’t had any missed appts. Physio rang me…don’t think I need that for a broken foot or a tendon strain in a hand. Kenzie (who has done her bit professionally throughout) has passed this to another ‘team’ to contact me with clarity on things. No one has bothered to call/email. I just think they’re stretching it out to try & keep me out of the cooling off period. Likely if I do go elsewhere they will suddenly have a ‘fee’ for their time & efforts? Minster Law: CALL ME. Good/bad reviews are based on customer experience.