First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
NH
Threats to sign paperwork.
Threats to sign paperwork. 3 years and car accident claim not sorted. I have had to report this and may have to go to the police over there written threats. DO NOT GO WITH THIS COMPANY
Date of experience: June 13, 2025
EF
After a slow start to the claim once…
After a slow start to the claim once Rachel and her team took over my claim things moved smoothly and the claim process was heading in the right direction. There care, communication and drive to get me compensation was second to none. A big thank you to Rachel, Sharan and Sarah.
Date of experience: June 13, 2025
A
AW
US
The review is for Lisa Warburton
The review is for Lisa Warburton, not the claim as only started proceedings. Lisa was the most helpful reassuring person in dealing with my claim. She was thorough, understanding and extremely helpful and friendly, professional communication and respectful when taking all my details and explaining the procedure and what help I can get with physiotherapy following my accident. Thank you so much Lisa you are amazing! Keep up the great work!
Date of experience: June 12, 2025
eG
en Gill
US
Only 1 star as I can’t give it less
Only 1 star as I can’t give it less. This company are useless bordering incompetent. They’ve taken that long I’m assuming the 3rd party thought we’d stopped the claim. 8 months for a completely non fault cut and dry accident. Takes weeks for them to reply to emails, pass you from pillar to post when you call. Worst is as they are no win no fee, they actually class getting your excess back, which your fully entitled and capable of doing yourself, as recoverable losses so will skim 25% off for the trouble. Meaning if Minster law ever actually get my money back, I’ll still be out of pocket to the tune of a couple hundred pounds. Avoid like the plague, worst company I have ever dealt with. Currently speaking to the legal ombudsman to see if there is any merit in taking things further
Date of experience: June 12, 2025
AC
Joanne Poynton has been fantastic…
Joanne Poynton has been fantastic throughout my 4 year injury claim process. She has reassured and advised me whenever I have needed and been at the end of the phone whenever requested. I understand this type of thing can be a minefield for most people as it has been for me, Joanne has been clear, transparent and has helped me break down everything. All the best, Andrew
Date of experience: June 11, 2025
MM
First time experience
Communication between myself and the operator was very good, made way to understand, Mohammed was very knowledgeable and made this easy to complete
Date of experience: June 11, 2025
JH
Absolutely shocking service so far
Absolutely shocking service so far. Constantly fobbed off and told there are staffing issues each time you ring or email to get your claim moving. Been waiting for my calculations and loss of earnings to be reviewed for months now and nothing moves and I have one of the easiest claims ever after being rear ended in October 2024 and the other party has fully accepted liability. The worst thing is I have cancer and having to chase this constantly is seriously hindering my health yet Minster Law do not care. If they do not have enough staff the management need to wake up. If I could go back in time I would never have listened to the AA when they recommended this company. I am almost giving up but why should I? Please don't respond to this by asking me to contact with my reference number. Already contacted several times. I need to focus on my health yet how can I with this constantly hanging over me. They will be the death of me. Avoid at all costs. The reviews on here are not lies
Date of experience: June 11, 2025
SB
Excellent end result
It was a long slog but Mandy was brilliant, so brilliant that she actually got more for me than she originally said! Can't thank - or recommend - Mandy enough 😊
Date of experience: June 10, 2025
A
Thank you Elliott
I would like to thank Elliott Coldwell for the professional and efficient handling of my case following a hit and run, with an excellent outcome. Elliott clearly knows what he is doing, put all the right things into place and was always friendly, responsive and kept me informed. My initial experience with Minster Law was negative, being passed around between multiple case handlers who all forgot about me and introduced errors to my file or failed to pass on information at all. However, once Elliott took over, it was smooth sailing. I am glad I took the legal route.
Date of experience: June 10, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.