So quick to pay the money
So quick to pay the money
4.5
Excellent
1,000 reviews
5-star
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Review summary
Mazuma Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
All paid as promised top service
Quote and paid full price as stated. Very quick and easy to use
Always a great experience
I've used mazuma many times and each time the process is first class.
Easy to return
Easy to return, fast payment.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.mazumamobile.com
All reviews
1,000 total β’ Write a review
Showing 841 - 850 of 996 reviews
tg
Great,easy fast payments thank you.
Great,easy fast payments thank you.
Date of experience: May 23, 2025
KW
Sent Fully Working iPhone 13 β Returned Completely Dead
I sent Mazuma my iPhone 13, which was in full working condition β I even have video proof of it powered on, reset, and ready to be set up. They gave me a very low offer, which I rejected, and they sent the phone back. Shockingly, the phone has now been returned completely dead and unresponsive. They claim it arrived with a logic board fault, which is simply not true. It was working perfectly before I posted it. Their customer service refuses to accept responsibility and wonβt offer any repair or compensation, despite clear evidence that it was damaged while in their care. Absolutely unacceptable experience. Iβve now had to file a formal complaint and will be pursuing this further through Trading Standards and legal action if needed. Avoid Mazuma β once they have your device, youβre at their mercy. A terrible experience from a company that should know better.
Date of experience: May 23, 2025
MR
Good price and very fast service
Good price and very fast service
Date of experience: May 23, 2025
NK
Fantastic from start to finish andβ¦
Fantastic from start to finish and money straight into the bank, thanks Mazuma
Date of experience: May 23, 2025
K
KMG
US
Preying on vulnerable people
I'm disgusted with Mazuma Mobile, and my experience has been very similar to other 1* reviews I've read on here so its certainly not unique. Sent my phone off after photographing it first for evidence of the condition - no major scratches or marks, few very minor ones but its always been in a case so we're not talking dropped from a height damage here. Mazuma received the phone and offered me far lower than it's worth, so I asked how they reached their decision. In response, they send me some really alarming photos of my phone, that looked as though it had been dragged along the ground or scratched with a brick - literally covered in scratches, marks and scuffs! Do not trust these people with your phone, I'm appalled at the condition it now appears to be in after being in their possession despite how much care they insist they take. I rejected their offer, and lo and behold it seems as though they run some kind of market-style bartering operation because they replied with a higher offer. Why try to take advantage of your customers with low ball offers in the hope they're desperate for money?! Awful example of preying on vulnerable people. They spew out the same generic nonsense about only assessing the phone in the condition they received it, but the photos I took and the ones they took tell a very different story, regardless of their 'special light'. Beware if you are a vulnerable customer or desperate for money - do not accept the first offer from these cowboys, they're trying to rip you off.
Date of experience: May 23, 2025
K
Kieran
US
AVOID AVOID AVOID
AVOID AVOID AVOID You take pictures of your phone prior to sending, my phone was in immaculate condition apart from 3 light scratches on the rear which the amount offered allowed light scratches. They emailed to offer me 60 quid. A big difference from the 230 originally offered. I have sent them photos and I am waiting for them to show me photos, it was in bubble wrap and I mean lots of it to protect it, The said there was scratches and chips on the main screen. NOT HAPPY
Date of experience: May 23, 2025
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