Mazuma Mobile
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Sent Fully Working iPhone 13 – Returned Completely Dead
I sent Mazuma my iPhone 13, which was in full working condition — I even have video proof of it powered on, reset, and ready to be set up. They gave me a very low offer, which I rejected, and they sent the phone back. Shockingly, the phone has now been returned completely dead and unresponsive. They claim it arrived with a logic board fault, which is simply not true. It was working perfectly before I posted it. Their customer service refuses to accept responsibility and won’t offer any repair or compensation, despite clear evidence that it was damaged while in their care. Absolutely unacceptable experience. I’ve now had to file a formal complaint and will be pursuing this further through Trading Standards and legal action if needed. Avoid Mazuma — once they have your device, you’re at their mercy. A terrible experience from a company that should know better.