Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
2.7
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
Good service I'm happy 😊
Good service I'm happy 😊
Ordered but never received package
Ordered but never received package
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
NN
Honestly the customer service were patient and…
Honestly the customer were patient and nice speaking to me via phone finally the issue that I was having with top really solve on time lyca is the best network
Date of experience: April 18, 2025
AT
A T
US
Stay away from these scammers!!
Stay away from these scammers!!! Bought a 30 day rolling contract so that if needed I could leave if I no longer needed an additional sim. When I tried to give them a 30 day notice to close my account they told me I've been moved to a 24 month contract and that it's not possible to leave and I'll need to pay off the remainder of my contract!!!! Read over all documents I've been sent and there was no mention of this ANYWHERE. Do you self a favour and pay £5 more and get a PROPER provider.
Date of experience: April 18, 2025
M
Mariah
US
Thank you for 5 star customer service EDZ
I recently had the pleasure of being assisted by EDZ from Lyca Mobile's customer service team, and I must say he was a great help! He was patient, knowledgeable, and made sure all my issues were resolved efficiently. It's not always easy dealing with mobile service queries, but EDZ made the experience smooth and stress-free. Truly appreciate the support—thank you, EDZ!
Date of experience: April 18, 2025
JF
Don't buy this SIM.i bought SIM by this…
Don't buy this SIM.i bought SIM by this month first week and still I didn't get my SIM.my money is lost.i have send an email and there is no response from the team
Date of experience: April 18, 2025
SP
Your services are prompt and fast
Your services are prompt and fast. Customer service executives are polite and helpful.
Date of experience: April 18, 2025
JH
Customer service is non existent
Customer service is non existent! It's impossible to get through their automated system to speak to someone. I ended up pressing random numbers until it finally said I was being put through to an advisor only to be kept waiting 20mins before I gave up. I had problems right from the get go with sim activation - not receiving the registration texts. Still no reply to my emails. Lyca's low cost plans are attractive but their complete lack of customer support means I will be switching right back to ee!
Date of experience: April 18, 2025
SZ
Best customer Support
Hi, I lost hope but lyca team is exceptionally good. Highly recommended. I didnt know how to swap sim or use lyca website but MR marouane sorted all for me. Thank you and you are real champ
Date of experience: April 18, 2025
V
Vijeta
US
I would like to Thanks to Kavita…
I would like to Thanks to Kavita because she is very helpful and supportive. She is a good listener and advisor. She helped me to get the solution regarding the e-sim. It has not been working for more than 3 months. She talked nicely and listened patiently.
Date of experience: April 17, 2025
A
Scammers in disguise!
I feel cheated and robbed by Lyca mobile UK and I want to encourage people that have gone through similar experiences from this company to speak and not keep quiet, I think is only way to get them to improve and stop exploiting the poor. I recently acquired a Lyca mobile number which I wanted to use for a home broadband. I then went on to Lyca mobile website to buy a plan. On their website, Lyca offered a half price for a first time customer which is £12.50 for their UK plan unlimited but at the checkout point, I was charged £25 and this was their first strike of foul play. I went on and paid because I wanted try their service to see if it was worth changing to from my current smarty network which did not support indoor 5G network in my area. The Lyca UK plan unlimited worked well only for days (13/04/2025 to 15/04/2025) and got blocked by Lyca. Since then I have tried to contact Lyca without any success, I have tried to email them with my Gmail for two days now they have not replied and this is why I call them scammers, they charged me more than they offered and still did not deliver. Hey Lyca, I have included the mobile number in question as the reference under here may be you could have some decency to do your checks and refund my money as I have now returned to the service I was using before.
Date of experience: April 17, 2025
LG
I tried to contact your customer…
I tried to contact your customer support, and after 24 minutes of waiting, there was a woman who would not take any of my concerns in consideration, i have explained there was a scammer from this number +442035182733 Continuously trying to go into my account sending the one time password, to log in, i have terminated the call, and tried to call you as soon as i realised, to be confrunted with a woman that is asking me to go to various links, after babling that she is frustrated about about my language, regarding the scammers, seems that your appropriate talk is more important than to take action and prevent fraud and information leak, after carefull consideration i will terminate this number and move to a new network where security is taken in more serious matter, and add a note on trust pilot, on how low your needs for customer support are. Not to say the rapport of understanding that is not my job to file reports on your behalf, when scams are taking live action. Hope my language is appropiate enough for your concern. As of today, as yesterday i posted this message i have received a call of concern of why have i left my message on trust pilot, not how sorry they are, of the poor handling of the matter, explained the story again, on how my language was towards the scammers, and i got no problem with the lady at the end of the line, and their initial concern is about their image, not even close to how to improve their security, or being sorey for telling me to go look for some links what they think is my job to handle the security concerns, my dear Lyca, what universe are you living into, since when does the end user works for you to the level of cyber-security warden ? Is there so much to add in a 2 minutes call ? Answer, occured around minute 24 of waiting, call ended after 25 minutes and 41 seconds .. so, lets see how long does it takes to investigate.
Date of experience: April 17, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.