Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

M

Mic

5 out of 5 stars
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

I

IK

1 out of 5 stars
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

N

Nigel

5 out of 5 stars
Good service I'm happy 😊

Good service I'm happy 😊

c

customer

1 out of 5 stars
Ordered but never received package

Ordered but never received package

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 911 - 920 of 996 reviews
JR
5 out of 5 stars

Great service thanks

Great service thanks

Date of experience: April 19, 2025

AY
1 out of 5 stars

I bought a sim but i am unable to…

I bought a sim but i am unable to receive calls and texts on that sim,

Date of experience: April 19, 2025

DA
1 out of 5 stars

STAY AWAY

Firstly, I had great difficulty obtaining a PAC code from Lyca Mobile as the text to the switching service would not send. After finally getting a PAC code, it then would not work so I had to wait an eternity to finally speak with a human at Lyca. Secondly, after switching off auto-renewal, Lyca are now taking another payment. I have tried to sign in to Lyca website to make sure it is turned off but it now doesn’t recognise my number as it has been ported. BEWARE!!!!! After reading my review they initiated a refund for £5, only problem being they took £25 from my account. Lyca Mobile, I hope you read this and initiate a further £20 refund. Update 19/05/25 - Lyca are attempting to take a further £25 from my account although I had asked them to cancel future payments.

Date of experience: April 19, 2025

TN
1 out of 5 stars

COMPLAINT AND CUSTOMER CODE IGNORED

I recently sent a formal complaint to Lyca Mobile. While their website clearly states a 5 day resolution time and claims Lyca will provide transparency on progress for each complaint, I have not heard back from them at all after 10 working days! Will provide a review for every step of this process too because this experience is quite shocking for UK consumers

Date of experience: April 19, 2025

pj
1 out of 5 stars

Still Not Resolved

*****the transaction date, as requested is 25 Feb, although this is available for you to see on my Lycamobile account***** I still have a £10 credit on my account (as I pay by direct debit each month) and they are telling me there is no way of using it or refunding it. Just easier to follow the complaints process, give them 56 days to resolve and then move the complaint to OFCOM, their call!

Date of experience: April 19, 2025

HB
5 out of 5 stars

Excellent service

Excellent service. Edz was very helpful and polite and efficient in customer service

Date of experience: April 18, 2025

AK

A K

US

3 out of 5 stars

Well, could be better

Well, using the messaging system as well as calling the call centre, and the last resort of emailing customer services, I had no response or extremely long waiting times and constant disconnection when you do get through. So after three days of no service, I bolstered myself and I went back to the LIA system near the end of the day! After the first few connection problems with the Agent(s), Michelle was excellent in guiding me through the system to SIM swap, as my current Lycamobile SIM stopped registering to the network. So just hope the SIM swap went correctly, a 24 hour wait. 5 stars for Michelle, the agent who helped me. but the Customer Relations Management system itself needs improvement.

Date of experience: April 18, 2025

D
5 out of 5 stars

All promises fulfilled

So easy to order and physical SIM delivered within 36 hours.

Date of experience: April 18, 2025

S

Sk

US

5 out of 5 stars

Christie from the help desk was…

Christie from the help desk was extremely helpful

Date of experience: April 18, 2025

c
5 out of 5 stars

I'm using lycamobile since 2010

I'm using lycamobile since 2010. It's been great experience throughout, i refer my 3 family members for lyca sim now and i ordered for them as well

Date of experience: April 18, 2025

Previous1•••919293•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.