Lyca Mobile UK
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I tried to contact your customer…
I tried to contact your customer support, and after 24 minutes of waiting, there was a woman who would not take any of my concerns in consideration, i have explained there was a scammer from this number +442035182733 Continuously trying to go into my account sending the one time password, to log in, i have terminated the call, and tried to call you as soon as i realised, to be confrunted with a woman that is asking me to go to various links, after babling that she is frustrated about about my language, regarding the scammers, seems that your appropriate talk is more important than to take action and prevent fraud and information leak, after carefull consideration i will terminate this number and move to a new network where security is taken in more serious matter, and add a note on trust pilot, on how low your needs for customer support are. Not to say the rapport of understanding that is not my job to file reports on your behalf, when scams are taking live action. Hope my language is appropiate enough for your concern. As of today, as yesterday i posted this message i have received a call of concern of why have i left my message on trust pilot, not how sorry they are, of the poor handling of the matter, explained the story again, on how my language was towards the scammers, and i got no problem with the lady at the end of the line, and their initial concern is about their image, not even close to how to improve their security, or being sorey for telling me to go look for some links what they think is my job to handle the security concerns, my dear Lyca, what universe are you living into, since when does the end user works for you to the level of cyber-security warden ? Is there so much to add in a 2 minutes call ? Answer, occured around minute 24 of waiting, call ended after 25 minutes and 41 seconds .. so, lets see how long does it takes to investigate.