LY
Lyca Mobile UK
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Well, could be better
Well, using the messaging system as well as calling the call centre, and the last resort of emailing customer services, I had no response or extremely long waiting times and constant disconnection when you do get through. So after three days of no service, I bolstered myself and I went back to the LIA system near the end of the day! After the first few connection problems with the Agent(s), Michelle was excellent in guiding me through the system to SIM swap, as my current Lycamobile SIM stopped registering to the network. So just hope the SIM swap went correctly, a 24 hour wait. 5 stars for Michelle, the agent who helped me. but the Customer Relations Management system itself needs improvement.