Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
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2.7
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1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
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Good service I'm happy 😊
Good service I'm happy 😊
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Ordered but never received package
Ordered but never received package
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Company details
Information provided by various external sources
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Website
www.lycamobile.co.uk
All reviews
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Showing 251 - 260 of 996 reviews
KS
Following my reviews on 13 June and 16…
Following my reviews on 13 June and 16 June, after much effort and eventually posting a review on Trustpilot, I managed to speak with Albert. I believed the matter had been resolved last week (around 19/20 June), as both of my phones were working at that point. However, on Sunday, I discovered that the Lyca signal had once again stopped on one of the phones. I will continue to monitor the situation and keep you updated on any progress today. It has now been three weeks since this issue first began, and unfortunately, it still hasn’t been fully resolved.
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TS
Lyca mobile customer care
For : Kavitha from lyca mobile service. My mobile was stolen and i was used the lyca mobile services that time. I called the lyca customer service to shut down my sim card and Kavita was there to help me. She was really helpful and guided me every step how to order the new one and etc. Thanks Kavitha!!
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My account changed without me knowing
My account changed without me knowing. My account says I pay £9.99 a month. But been charged £25 for the past 2 months. I emailed and didn’t get a reply the first month, I forgot about it till this months bill came out at £25 again. I looked on my account it still showing I should be paying £9.99. I phoned customer service waited ages for a reply, she got onto my account saying my account should be £25 but it’s still saying £9.99. By this time I’ve ended my account disgusted and will never use this company again I have a credit balance of £9.97 that I want refunding back to my bank account. On your reply I answered the phone you did not speak to me so I put the phone down. I have since phoned Lyca back, they don’t speak very good English I don’t know what you are saying. So email in future. All I want is my money back what I have in my credit balance and the difference of what you have charged me for the past 2 months. If you look at my profile picture the details are on there
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A
Impossible to Turn Off Auto-Renew – No Help from Support – Got Charged Despite No Payment Method on File
I bought a Lycamobile UK eSIM for short-term use and took all reasonable steps to prevent auto-renewal: • No card was saved to my account • The auto-renew option was locked by the company and couldn’t be disabled • The *190# cancellation code didn’t work • I tried for hours to get help via chat — they kept sending “Are you still there?” messages, but never actually addressed the problem, even though I was replying I also emailed customer service (which should be easier to find), but have received no reply. I’ve now contacted my bank — since I was charged despite not having any payment method saved. Lycamobile often replies here saying customers “have full control” over their accounts. In my case, that was simply not true. I had no working option to cancel and no help from support. 👉 As it stands, I would not recommend Lycamobile for eSIMs in the UK, especially not for short-term use. Based on this experience, I would not trust them with any other service until they prove otherwise. [EDIT after Lycamobile’s reply 23 Jun 2025:] Thank you for responding — but please take a moment to note the title of this review: “Impossible to Turn Off Auto-Renew – No Help from Support – Got Charged Despite No Payment Method on File.” Unfortunately, your reply does not address most of what’s stated there. I bought an eSIM from Lycamobile. While Lycamobile’s bundles auto-renew by default, and with no opt-out option at the time of order, in my case the auto-renew setting was locked and couldn’t be turned off. I also saw that no payment method was saved in my account — yet I was still charged. The *190# code to cancel didn’t work either. Support chat was unresponsive, and my email to customer service was ignored. Your public reply here was immediate — but no one ever replied to me directly. I feel unsafe using this service, as I was charged despite no payment method being visible in the system. I still don’t know how that charge was processed. I was charged for something I did not ask for and could not cancel, despite trying in advance. I don’t think this is correct or fair for a customer. Also worth noting: Lycamobile requested more information via Trustpilot, stating it was to verify and identify my case as genuine. However, they responded publicly almost immediately — before I provided any additional details.
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NB
Customer service and network coverage
Excellent customer service,Staff's are very kind helpful,network coverage is good compared with other networks.
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