LY
Lyca Mobile UK
View company profile →
Absolutely appalling customer service…
Absolutely appalling customer service both on phone and via the LIA chat. It has taken me 5 days (still waiting for someone to actually help me), to try and get a number transferred onto a new sim. I keep getting put through to different departments that hang up on me. In total I have been put on hold for over three and a half hours. I managed to get hold of an agent called Charisa via the LIA chat and after asking her initial question she vanished. She did not respond to any of my questions and after 15 minutes the chat automatically ended due to "inactivity". This is without doubt one of the poorest standards of customer service that I have ever received.