Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

M
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

I
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

N
Good service I'm happy 😊

Good service I'm happy 😊

c
Ordered but never received package

Ordered but never received package

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All reviews

1,000 total • Write a review

Showing 131 - 140 of 996 reviews
A
1 out of 5 stars

Very bad internet connection everywhere…

Very bad internet connection everywhere in Cardiff

Date of experience: July 9, 2025

SK
5 out of 5 stars

Fast delivery and great quality

Fast delivery and great quality

Date of experience: July 9, 2025

c
4 out of 5 stars

Recieved SIM in 24 hours as promised.

Recieved SIM in 24 hours as promised.

Date of experience: July 9, 2025

MA
1 out of 5 stars

Bunch of thieves.avoid them a plague

Bunch of thieves.avoid them like a plague

Date of experience: July 9, 2025

MA
5 out of 5 stars

Nona was amazing 😻

Nona was amazing 😻 Fast and soft spoken customer advisor was able to help me with my issue.

Date of experience: July 9, 2025

M
1 out of 5 stars

can't use. paid and money has disappeared. no one wants to dela with complaint

Topped up new SIM but credit added to identical number on a new SIM posted out so couldn't use on the day Customer services rep couldn't help, refused to pass to a supervisor, lied and said you don't have a complaints process, and hung up on me. Tried dialing back to speak to supervisor and was put in hold for 20mins before I terminated call. Logged complaint 3 days ago and no one has even acknowledged it

Date of experience: July 9, 2025

J
1 out of 5 stars

Pre Legal Notice email sent to me

Pre Legal Notice email sent to me, however, I don't have a sim or plan with them. When I phoned in, I was hung up on after an hour of being on hold. I have attempted all methods of contact as per their website. Shocking support. Will now be speaking to a lawyer to see how I can claim.

Date of experience: July 9, 2025

SR
1 out of 5 stars

Purchased a 30 day rolling contract and…

Purchased a 30 day rolling contract and now they do not have any options to cancel. AI - doesn't respond if you select the Auto Renewal Cancelation Phone - they hang up when you select the cancellation option *190# doesn't work either!

Date of experience: July 9, 2025

OS
5 out of 5 stars

Trusspi

Good service customers 👍

Date of experience: July 9, 2025

a
1 out of 5 stars

Con artist

Topped up £5.00 on line. The took the money from my account as well as a further £49.00. When I called them they told me it was for an active subscription. Apparently I have completed the 2 day trial period and now I was active. I didn't agree to any of this. They informed me that I entered my bank account details, which is my consent for the subscription. They have refused to give me a refund. I usually top up by phone. They have now stopped this service, I presume they have stopped it so they can con people. Do not top up on line. AVOIDE AT ALL COST.

Date of experience: July 9, 2025

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