Lyca Mobile UK
View company profile →
Long-term Customer Deeply Disappointed – Repeated Unauthorised Charges Ignored
I’ve been a Lycamobile customer for over three years, but this recent experience has completely destroyed my trust in them. In May, my bank account was charged multiple times for unauthorised £5 top-ups, totalling £55 during 2 days, despite my plan being set to a £5 monthly auto-renewal. This issue actually started in April, when I was charged £15 instead of £7.50. I switched to £5 per month plan. And about in 20 days this started to happen. I emailed Lycamobile customer support on 28th May with all the details and bank screenshots showing the overcharging, but I have received no reply to date. When I called customer service, the first agent said the auto top-up was in place and cancelled it for me. This clearly hadn’t worked, as more charges followed, and the second agent told me I wouldn’t be refunded — blaming something called “e-shop” and accusing me of using the data, which I never agreed to or initiated. Even after they said the auto top-up was disabled the money still was taken from the account, and they refuse to acknowledge the issue or take responsibility. This is unacceptable. At best, it’s a serious technical error they are ignoring. At worst, it's negligence. Either way, the way I’ve been treated — with no resolution, no refund, and no apology — is appalling. I will be switching providers and warning others. Avoid Lycamobile unless you’re willing to risk unauthorised charges and complete lack of customer support. ***** Comment after Lycamobile reply. This is another excuse as I called customer service on 28th May, and was informed the auto top-up had been cancelled. Despite this, Lycamobile attempted to deduct funds from my account again on 31st May, 1st, 2nd and 3rd June, I have screen-prints to prove this.