LifeStation

Representative was extremely helpful in making my final decision

I spoke with two representatives. The first just to get information - no attempt to "hard sell" me, for which I was grateful. I checked a few other companies and decided to go with LifeStation. I called back and within a few minutes was all signed up and the device was ordered! So easy! Thanks!!

The service advisor named Frankie was respectful, efficient and assisted confidently. His explanations made it easy to make my purchase for my husband. Grateful for service Jane Rothwell

Very professional I’m staying in courtesy in knowledge of this situation. Highly appreciated.

It was easy to get someone who is knowledgeable about what I needed.

Edit: Wow! They called me right back after I wrote the review and are overnighting the device! I’m sincerely impressed! Thank you so Much!! Guess there was a glitch in the system. 😊 I ordered it on 12/02/2024 and the lady said it would arrive within 7 days and now they are just now processing payment and shipping on December 11th? Come one,,, do better! I sure hope this isn’t a precursor to how the service will be!! Now my Mom will be alone until it gets there because my Daughter has to leave back to California. And she was going to help set up and test it. I’m not happy.

very informative and really nice

My representative was AMAZING!

I was very satisfied with the help I received setting up my device. It was quick and staff very friendly.

Great service, compassionate listening and very knowledgeable

The amount of time to receive this Lifeline is horrible! It's been almost 2 weeks since purchasing. I keep getting emails asking how I like it etc. and I haven't even received it yet. Poor communication also! This certainly isn't a good sign about LifeStation to begin with!

I was given the information I needed with no pressure so I could discuss with my family member and make a decision. The customer service has been ideal.

Agent was kind considerate and understanding. Knowledgeable

Great customer service

Justin walked us through the process. He was enthusiastic and polite. He informed us about each step in the process and let us know about all the benefits my parent was eligible for. He also gave us time to discuss things while waiting patiently.

This company is terrible. We have had this alert system for several years. When we had the last emergency the EMS was sent to the wrong address and as a response we were advised that “ well this sometimes happens”. We cancelled the account after paying annually two months prior ( $ 429.00) and were given a flat rate refund of $ 225.00 instead of the prorated balance of $ 357.00. Please find someone else more reliable to protect your family

Help me when I am out and about

Justin was very helpful, explained everything well, and made ordering easy. I was placing the order for my brother-in-law. Looking forward to the peace of mind in knowing that he has an alert in case of falls.

The phone part was good. I haven’t received a yet.

Very knowledgeable and very personable