LifeStation

4.666 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.666 out of 5 stars
Excellent
5 out of 5 stars
855
4 out of 5 stars
68
3 out of 5 stars
17
2 out of 5 stars
8
1 out of 5 stars
52
1,000 reviews in total

Review summary

LifeStation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
4 out of 5 stars
4/5

Good person on phone very clear and…

Good person on phone very clear and understanding

0
0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

Initially Frankie was great

Initially Frankie was great. He talked slowly and paused often to ask if I had any questions. He explained everything ...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The representative was very…

The representative was very knowledgeable and understanding to what we needed this device for.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Medical Alert

The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very...Read more

0
0
🔥 High engagement

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11 months ago
5 out of 5 stars

The CSR was wonderful!

The CSR was wonderful. She listened well and made great suggestions. She volunteered info before we even had to ask.

Helpful?
Dekota Dennis
Dekota Dennis
1 reviews
11 months ago
5 out of 5 stars

Mr. FRANKIE

Mr. Frankie was kind courteous and calming. He settled me down to listen to a call I was going to reject. Thank you sir for your soft spoken persuasion.

Helpful?
Stacy M.
Stacy M.
1 reviews
11 months ago
5 out of 5 stars

Great service.

The agent Frankie was extremely knowledgeable and helpful, he took time to explain all of the details. Priced right. Monitoring kept in USA. Fast delivery of product

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

Lillie Stigall

Overall the explanation Maria gave concerning the device was very clear and she answered all questions we had. We made the purchase and I’m sure it will be a lifesaver and give the family peace of mind.

Helpful?
11 months ago
4 out of 5 stars

Was not rushed

Was not rushed. Answered all my questions. Sounds like value for my money.

Helpful?
Ronnie
Ronnie
1 reviews
11 months ago
5 out of 5 stars

Ben was great!!

Ben was great! He answered all of our questions, and gave us info that we wouldn't have even thought to ask. He gave us excellent customer service, and confidence is exactly what you want when you are inquiring about this type of service.

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

Spoke with a very nice lady on phone…

Spoke with a very nice lady on phone after putting item on charger. She then helped me set up all additional info for profile... ie: "notify in case of emergency" etc.

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

Person I spoke with was very nice &…

Person I spoke with was very nice & very helpful.

Helpful?
Doug Harrison
Doug Harrison
1 reviews
11 months ago
5 out of 5 stars

very easy and informative

very easy and informative fair pricing no contracts

Helpful?
11 months ago
1 out of 5 stars

Terrible

Terrible. I spent about 40 minutes with a very nice agent and bought a year subscription. After a week of no communication I called to check on the status of my order. At that time, I was told my order had been cancelled due to a payment issue BUT a no one told me. I then had to spend another 40 minutes replacing the whole order again. My whole first order had been deleted.

Helpful?
11 months ago
5 out of 5 stars

good customers service Frankie was great

good customers service Frankie was great

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

Frankie at Life Station explained at my…

Frankie at Life Station explained at my understanding Life Alert in a non-hurried manner. I had not had a fall but, I am happy to feel secure in case of an emergency. I live alone. Praying that I will never have to use life alert. Best wishes for 2025. Magda Touya

Helpful?
Peggy
Peggy
1 reviews
11 months ago
5 out of 5 stars

Tom was great

Tom was great, walked me through everything, was kind and helpful.

Helpful?
Nona Brown
Nona Brown
1 reviews
11 months ago
5 out of 5 stars

Safety and protection

Easy set up and comfort

Helpful?
11 months ago
5 out of 5 stars

The stuff was very friendly and…

The stuff was very friendly and experienced made me feel good. Thanks for your help.

Helpful?
Barb Case
Barb Case
1 reviews
11 months ago
5 out of 5 stars

Great communication and no secret…

Great communication and no secret charges. Good Customer service.

Helpful?
Karen Harding
Karen Harding
1 reviews
11 months ago
5 out of 5 stars

Didn't know if I could afford it but I…

Didn't know if I could afford it but I have had 7 surges on my neck this yr..couldn't wear the one I had around my neck I wear a brass...so decided to get the wrist one..but haven't received yet

Helpful?
customer
customer
1 reviews
11 months ago
5 out of 5 stars

Very friendly easy to sign up and give…

Very friendly easy to sign up and give number for customer service for help after purchase

Helpful?
Gloria Parker
Gloria Parker
1 reviews
11 months ago
5 out of 5 stars

Ben G

Ben G. Was very helpful. Husband explanation of what is covered was exceptional.

Helpful?
Dean Varillas
Dean Varillas
1 reviews
11 months ago
5 out of 5 stars

fantastic customer service

fantastic customer service very informative very pleasant to work with and very efficient

Helpful?

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