LifeStation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good person on phone very clear and understanding
The representative was very knowledgeable and understanding to what we needed this device for.
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very...Read more
The agent is spoke with was very knowledgeable answered all my questions and concerns explained the the differences between the watch and the necklace as far as the charging of the devices. She was very patient and considerate. Should be more people like her . She made everything very easy for me. Thank you Maria.
The young man that I dealt with was polite , knowledgable , friendly and understanding . A complete and satisfactory experiance .
Good experience
Do not sign up for this service. My grandmothers device refused to charge and Life Station would not replace the unit until several phone calls later and I had to prove the device would not hold a charge. After I cancelled the service when she went into a nursing home, Life Station charged her to extra months service when she did not have the device in her possession. Life Station even charged her for the return shipping label to be sent to her. Stay away. Also when we would test the device it wouldn't connect to the cell towers and would turn off. Again stay way for your own benefit!
My mom had fall protection,fell and spent the night on the floor because her button didn't work, fell again, flat on her face - button didn't work, the company offered no competition, not really even an I'm sorry. She had black eyes and everything.
The customer care representatives were thorough and answered all of my questions.
I had not delt with LifeStation prior to today. Boy have I missed out. Christina, my Customer Service Rep was a delight to talk to & do business with. She had all the information I needed & presented it with a positive attitude & a great sense of humor. I felt like I was talking to a long lost friend. If this is the type of service I will continue to have I will be thrilled.
Maria was very nice understood everything I was saying to her. Very helpful and we’re getting the watch back for my Mom who is 89 years old!
Went through my insurance to sign up for this service. Never received the alert unit but was charged. I called them that the unit never arrived but was charged again. Finally thinking the account was closed and all refunds given, I’m charged once again. Still no unit. Incompetence at its best. Do not, Do not use this company. Research and find another option.
Maria, the representative who helped me make my informed decision to purchase my new alert plan. She was very caring and understands why I needed to continue wt an alert system. Maria gave me all discounts available to me knowing what my budget allows. Overall, Maria helped me make my decision. I had fallen earlier I the year and did not have an alert system. Yes I got to the 911 call but realized I needed protection in the future if this ever happened again. These alert systems are necessary for every senior. Thank you Life Station.
The person that called me was extremely helpful. She answered all my questions and made the whole experience enjoyable and very informative.
The representative was helpful, articulate, and easy to understand. Thank you!
She was very helpful with everything explaining everything
Reps were very knowledgeable. Took time to explain in detail. No pressure tactics!
Your representative was courteous and answered all of my questions . Also I was given a good price. Thanks very much.
Purchasing was easy. Shipping took too long!
Sells person was great. Very knowledgeable and helpful
It’s always about the customer service… and I received amazing assistance education and service from agent Justin. Justin ‘made the sale’ with his recommendations ease of explanation, knowledge of the product and expertise in tailoring the experience to the customer (me!)… Five stars all day every day - BRAVO JUSTIN ⭐️⭐️⭐️⭐️⭐️
Tech had answers to all my questions. Price was a bit high so I'm hoping it lives up to what I've been told.
The CSR handled the problem quickly and satisfactorily. He was friendly and polite.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.