Horrible
Horrible. Ça fait bientôt un mois que je devrais être livré mais jusque là rien y faire. J’ai beau réclamer une mise au point, je tombe toujours dans les oreilles d’un sourd. À fuir !

LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
Reviewers frequently report negative experiences with LIDS Sports Group, citing customer pain points more often than praise. Common complaints include order, lids, service, customer.
A smaller set of reviewers mention positives such as lids, great, service, helpful. Overall sentiment is predominantly negative based on 117 reviews and an average rating of 1.6 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 117 | 100% | +1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 2.0 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 2.5 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 117 most recent reviews.
“The Locker Room by Lids in Beachwood is one my favorite LIDS”
“Absolutely horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 117 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | 3.0 out of 5 (fair) | −20% | 100 |
Bottom line: LIDS Sports Group is #5 of 5 on overall rating in this group. On website & app, Avenue 85 scores higher (5.0 vs 1.3).
117 reviews of LIDS Sports Group. Filter by what matters to you.
Horrible. Ça fait bientôt un mois que je devrais être livré mais jusque là rien y faire. J’ai beau réclamer une mise au point, je tombe toujours dans les oreilles d’un sourd. À fuir !
Absolutely horrible customer service. One of my hats came in damaged and trying to speak to a human is impossible. I finally got past the Terminator T-1000 customer service bot and got connected to a live person....just for them to mute their line once they connected and hung up on me after I said "hello" 8 or 9 times. All I heard was background noise from dishes smashing around and kids yelling. Obviously, someone "working" from home or lack thereof. I wish Elon and company would make these reps return to a real work environment. Maybe we would get some real service.
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Stained shirt again! They sell extremely overpriced garbage that comes pre-stained. This is the second time so it is not an accident or a one-time event. This company is Fanatics, or is a subsidiary of Fanatics which sent the first stained shirt. With such expensive products, it is expected that they would have some quality control. However, they could care less about the trash they sell. Never again will I do business with these low lives and will NEVER stop spreading the word about how they sell pure JUNK!
Shame on me for not doing any research before placing my order… don’t make the same mistake. Ordered a limited edition hoodie in early November. After several interactions with the website’s online chat function (which wasn’t particularly helpful), I finally received a shipping confirmation on 12/1 with the hoodie scheduled for delivery on 12/4. The 4th comes and goes and still, no hoodie. I tried wrangling, again, with the online customer service function and was told, repeatedly, that it was a UPS problem. Well, UPS informed me that the package had never arrived at their facility, and I needed to deal with Lids. Oh. Hooray. Fast-forward to end of story. Five weeks after placing the order, I was finally able to get a person on the phone who proceeded to argue with me that it had shipped and there was nothing she could do. And then suddenly she put me on hold… when she returned to the call, she told me that Lids had NEVER even fulfilled the order to begin with and now the hoodie in question was no longer in stock. So, would I like a gift card? Um. No, thanks. I’ll take a refund. And, in all fairness, I did receive a refund to my credit card within 2 business days.
I ordered several items that were guaranteed before Christmas and set them to be delivered where we are staying. Now it says two the items,both presents for my husband, will not arrive until January 3rd. Customer service claims they cannot cancel the two items even though they are processing and they can’t charge the delivery address since we won’t be at this location by January 3rd. Awful experience.
Expérience horrible!! C'est supposé être professionnel, il me manque un item sur deux et ils disent que je l'ai reçu. Si je fais le calcul ma casquette me coûte environ 140$ pq ils ne m'ont pas envoyé le restant. Personne ne répond à mes mails ET au téléphone! Ce sont de vrais escrocs et ils méritent une énorme amende et une fermeture. Lids m'écoeure à tous les niveaux!
Like so many others, wish there was a zero star Ordered two jerseys and a hat. The hat came fairly quickly, but after 2 months, yes months, of chasing, the jerseys turned up and one was wrong. Oh, sorry, just send back the wrong one and we'll send the replacement. Oops, can't return jerseys that have players names.....what!! Oops, your original order is no longer available. Delay after delay after new story after new story. Oh here's a 30% off to say sorry....ha, given you more of my money, no thanks!! Awful that a company can get away with this these days. Buyer beware
I ordered from this crappy place 4 hats that were all on sale. They charged my card took my money then cancelled my order. Now I'm trying to get my money back. This place is a total rip off don't order from here
Where do you get your sizes from ? Sleeping beauty and the 7 dwarfs. No way these tops are 3XL so need return the ones that have arrived. A single order has been split into 3 different deliveries so got wait for the others to be dropped off which is 3 days away for the other set then 10 days for the final tshirt like what the f ? Then to send them back it's £7.10 so if I wanted to get the ball rolling in getting bigger sizes or refund I've got either pay £7.10 / 3 times or just wait for another 10 days to send it all together after already waiting a week for just 2 tshirts - I should have read the reviews before hand and I definitely wouldn't have shopped here. Can't seen your company lasting to long
Total Scam - I ordered and paid with Paypal and they sent to wrong address and I emailed them and NOTHING. Paypal won't even back the claim. Im out 400 plus dollars for some hats that they sent to wrong address. STOP SUPPORTING THESE FRAUDS!
If I could there will not be ONE star! The site needs to specify very boldly that you’re not directly ordering from LIDS and that you’re ordering from a company that’s partnered with LIDS!!! Very inconvenient to return and customers aren’t able to return to store! Will never ever and I mean ever order again!
This company has no decorum or respect for anyone. I unsubscribed from their marketing list, but they keep on disrespecting my request. This is a company that I would like to see go out of business. MANY bad reviews should equal NO more business! Can’t stand this company and I won’t be buying any more c**p from them going forward…STOP supporting this company!
do not buy from them worst company ever all they do is lie and scam take your money they never deliver anything on time they never provide any type of real tracking it's horrible All they do is lie lie lie horrible company the worst ever do not buy from them
I nade a purchase at lids at the 5th of december. It still hasn’t arrived. I thought of contacting them, but when I was reading the (very bad) reviews on various sites about there customer service. I decided that it would be better to accept that my order will never arrive. I will never order anything from them, and I advise others not to do so.
BUYERS BEWARE! I purchased a gift card from the locker room by lids in fashion show mall on Las Vegas Blvd store after asking Chandler and Jessica several times if it could be used at fanatics.com. come to find out the card couldn't be used on the website "until after the holiday season". When I called the store to inquire if I could get a refund, I was greeted by an unprofessional man named Felipe that yelled "F*&K", before putting me on hold because he was "too busy" in the store. I was then given a general email address to a retail group to handle my issue. I suggest purchasing your gear elsewhere....
This site is a scam. Took my money, said the products out for delivery, then apparently give a refund but have seen no money and now they're saying they've delivered what they apparently refunded.
Lids….ABSOLUTELY Horrible experience at your Crabtree Valley Mall location in Raleigh, NC. Crabtree Valley Mall 4325 Glenwood Ave Sp2067 Lids Crabtree Valley Mall 5855 Raleigh, NC 27612 919-571-3548. I went in for embroidery and was told that the only person who could do what I asked, which was Greek Letters for my fraternity on a hat that I brought in, wouldn’t be in until later that day. I was told that if I paid for it I could come back and pick it up. Also, that I would be called if there was any issue. Since I live an hour away,! Called before coming back today. I was told that it wasn’t done but would be in 30-40 minutes. I arrived and was told they don’t have one of the Greek Letters I needed. Others in my fraternity have used your business to have hate embroidered with no problem with the same thing I asked for. The store was extremely busy and there was only one person working. Coming from a background in retail management, this was unacceptable by itself. The sales person wasn’t very helpful and didn’t seem concerned about my 2 trips, almost an hour there and a the same going back. He walked away when I was trying to ask for a receipt for a refund and then again as he handing me back my hat. This was very unprofessional. I will be letting other members of my fraternity know what a negative experience I’ve had. I the time before this one I drove here and the machine was broken.
LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
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