LIDS Sports Group
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Lids….ABSOLUTELY Horrible experience at…
Lids….ABSOLUTELY Horrible experience at your Crabtree Valley Mall location in Raleigh, NC. Crabtree Valley Mall 4325 Glenwood Ave Sp2067 Lids Crabtree Valley Mall 5855 Raleigh, NC 27612 919-571-3548. I went in for embroidery and was told that the only person who could do what I asked, which was Greek Letters for my fraternity on a hat that I brought in, wouldn’t be in until later that day. I was told that if I paid for it I could come back and pick it up. Also, that I would be called if there was any issue. Since I live an hour away,! Called before coming back today. I was told that it wasn’t done but would be in 30-40 minutes. I arrived and was told they don’t have one of the Greek Letters I needed. Others in my fraternity have used your business to have hate embroidered with no problem with the same thing I asked for. The store was extremely busy and there was only one person working. Coming from a background in retail management, this was unacceptable by itself. The sales person wasn’t very helpful and didn’t seem concerned about my 2 trips, almost an hour there and a the same going back. He walked away when I was trying to ask for a receipt for a refund and then again as he handing me back my hat. This was very unprofessional. I will be letting other members of my fraternity know what a negative experience I’ve had. I the time before this one I drove here and the machine was broken.