LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
Reviewers frequently report negative experiences with LIDS Sports Group, citing customer pain points more often than praise. Common complaints include order, lids, service, customer.
A smaller set of reviewers mention positives such as lids, great, service, helpful. Overall sentiment is predominantly negative based on 117 reviews and an average rating of 1.6 stars.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 117 | 100% | +1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 2.0 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 1.0 | 5 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 2.5 | 4 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 117 most recent reviews.
“The Locker Room by Lids in Beachwood is one my favorite LIDS”
“Absolutely horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 100 out of 100 | 1.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 117 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.7 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | 3.0 out of 5 (fair) | −20% | 100 |
Bottom line: LIDS Sports Group is #5 of 5 on overall rating in this group. On website & app, Avenue 85 scores higher (5.0 vs 1.3).
117 reviews of LIDS Sports Group. Filter by what matters to you.
The Locker Room by Lids in Beachwood is one my favorite LIDS. The selection of apparel is sweet with some good deals. The service provided by Brandon was great and his ability to customize is top shelf!
Masterclass Franchement je suis aller chatelé et la casquette à moins 50 % non la vraiment c trop bien bref je suis refait
I cant fault lids online ordering etc, i ordered an NFL helmet late at night, it was dispatched the next day and arrived the day after that. It was the cheapest i could find it and great service provided by them.
Got a rare LAKINGS jersey that wasnt available here in the US anymore.I grew up next to the Forum in the 70s, so this jersey means a lot to me.I am very grateful
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After dealing with a few issues I was able to connect with Ruth and she was so helpful and help me solve my problem. She was very kind and great to work with you don’t come across people like her every day!
Amazing service from all staff and welcome me in too. Wonderful selection of hats to pick from and designing my own. Lakeside Thurrock 👍.
Tyler was so helpful. I tried contacting customer service many times and I was not helped but once I spoke to Tyler he helped me get what I needed and he was very kind. LIDS please acknowledge the great work Tyler does. Thank you so much.
Cristin was so awesome, she fixed my issued right away, and went above and beyond to make sure I was recieved my package! Highly recommend
Always has new stock and everything from hats to jerseys.Custom embroideries on all my hats done in a reasonable time.Great sales also from time to time.Orders online never longer than a week.Also,friendly sports loving employees.
Great sportswear which you really can't get anywhere no matter what do you have or being done with everything totally there. How else you should walk it out for whatever reason being here. How else you should really be happening there totally and completely.
I ORDERED A HOODIE FROM LIDS AND RECEIVED IT WITHIN 3 BUSINESS DAYS! THE PRICE WAS EXCELLENT AND LIDS OFFERED FREE SHIPPING WITH MY ORDER! WILL BE ORDERING AGAIN SOON!
LIDS Sports Group is a leading retailer specializing in sports headwear and apparel. The company offers a wide range of products, including officially licensed caps, jerseys, and other merchandise representing various sports teams across the United States and Canada. With a focus on providing quality products for sports enthusiasts, LIDS serves a diverse customer base that includes fans of all ages looking to support their favorite teams. Through its user-friendly online platform at www.lids.com, the company provides customers with the convenience of shopping from home, featuring a comprehensive selection of items from major leagues such as the NFL, MLB, NBA, and NCAA. LIDS Sports Group also operates physical retail locations, enhancing its reach and allowing customers to experience its products in person. By catering to passionate sports fans, the company is committed to delivering a variety of options to meet the needs of its clientele.
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