Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
DA
I had a few concerns about my account…
I had a few concerns about my account and was assisted by Neha. Neha was not only helpful but also understanding and made me laugh. I found Neha very professional and I am very grateful for her assistance
Date of experience: July 19, 2025
PK
Sanyogita provided an excellent service…
Sanyogita provided an excellent service and resolved my request in less than 5 minutes.
Date of experience: July 19, 2025
RB
Awful company to deal with.
Awful company to deal with. Due to poor 3 Mobile reception at home, I decided to try another network. I bought a Lebara pay as you go just for test purposes and put £5 on it but when trying to make a call it was saying I had no credit. After a very frustrating call with support, I was given a monthly account. Having found that there was no improvement in reception, I tried to cancel my account using the app. When you click on cancel account, it says that you must unlink any sim cards first. I did this, and found that it is not possible to log in to an account either with the app or browser without linking a sim card first!!! Another frustrating phone call, and was told my account is closed. I have still been receiving emails and texts from Lebara, so I asked that they stop contacting me, and that my email and other details be removed from their records, as is my legal right. That was a couple of weeks ago. Today I received another email about changes to their terms and conditions. I DONT have a Lebara account any more! I now have a chat record of me telling them today, that if they continue to ignore my legal right for my details to be removed from their database, I will make a formal complaint to The Information Commissioners Office.
Date of experience: July 19, 2025
MJ
They didn't listen to understand my…
They didn't listen or understand my problem at all. They were insistent I was sending pictures in my SMS to a particular number, that I wasn't is just part of it. They eventually sorted my problem out, but it took all day, but for good measure they then ensured that all my outgoing calls went straight through to Lebara message service, so I had to contact them for the 5th time to get it sorted. Unprofessional, lacking in product knowledge, inability to listen, making assumptions and rubbish interpersonal skills over the phone. I've raised a complaint, whether they bother to investigate their mega hash up is another story.
Date of experience: July 19, 2025
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