LE
Lebara Mobile (UK)
View company profile →
They didn't listen to understand my…
They didn't listen or understand my problem at all. They were insistent I was sending pictures in my SMS to a particular number, that I wasn't is just part of it. They eventually sorted my problem out, but it took all day, but for good measure they then ensured that all my outgoing calls went straight through to Lebara message service, so I had to contact them for the 5th time to get it sorted. Unprofessional, lacking in product knowledge, inability to listen, making assumptions and rubbish interpersonal skills over the phone. I've raised a complaint, whether they bother to investigate their mega hash up is another story.