Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
5-star
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
GZ
G. Z.
US
The Lebara PAYG SIM is the worst ever!
The Lebara PAYG SIM is the worst ever. Not only are their PAYG prices higher than most other providers, but I keep getting text messages and emails from them reminding me to use the card by texting and calling or I will lose my number. I have had my number for over 20 years and I do text my child on a monthly basis, even if it is to just use the SIM and I make calls to my husbands phone leaving the line open with him to use up some talk minutes. Yet they still persist in sending me these reminders. I then called their customer support who informed me that I also need to make a top up every few months, which I have started doing at the beginning of July 2025 and was also told that they would put a note on their system in my account to not send me these reminders, yet they still persist. I now have over £12 balance in the top-up SIM after making more top-ups, and today I received another text on the phone and an email well. I wish I had stayed on my previous provider. Lebara is a terrible PAYG provider. I am going to waste away my current SIM balance on useless calls and PORT my phone back to my last provider.
Date of experience: July 19, 2025
W
Wendy
US
Amazing Customer Service
I had an issue which meant that my payment didn't go through, however, the Customer Service Rohan was absolutely brilliant and helped me straight away. Roman went out of his way to ensure that my services were not impacted and thanked me for my loyalty to Lebara. I've been so happy with the service we have just got my husband a SIM only deal with Lebara as well. Thank you so much Rohan, excellent customer care.
Date of experience: July 19, 2025
TT
He just sort out my queries within a…
He just sort out my queries within a span of time… Really appreciated Nice job Nice one 👍🏻
Date of experience: July 19, 2025
G
GR
US
Very good customer service and Helpful
The person who helped me today was Imran and he was very good at helping me choose a monthly rolling contract- he stayed on call and was very patient. Imran sent me a link with exclusive deals that were better value for money and helped me through the entire process. He sorted everything out within 10 minutes. Impeccable customer service from Imran Khairdi.
Date of experience: July 19, 2025
MA
Being able to speak with a real person…
Being able to speak with a real person is of great imortance to me as I suffer from MS. Thank you Yogira for your helpand patience in resolving my query. We'll done Lebara
Date of experience: July 19, 2025
MC
Faulty pac number
Samiksha really helped me with a problem my pac number from EE would not work and she talked me through it, recalled EE got a new pac number sorted, great service many thanks
Date of experience: July 19, 2025
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