Independent Water Networks has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Had a company come out asked me to call IWNL. I called them, spoke to Heath. Who resolved our issue, put us back onto water-sure and gave a proper professional service. Can't ask to be dealt with by a better chap. Well done Heath, IWNL give this man a raise.
Very easy to use
Easy to register.
Clear instructions to set up new account
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Website
www.iwnl.co.uk100 total • Write a review
US
The company is slightly pricey compared to others but being on a new estate I'm kinda tied into them. Had my DD increased ~28% in a month so called them to check. I cannot fault the gent on the phone, Lewis, who helped a lot. After some math's, checking of the meter, turning stop cocks on-off, and running round the house playing with taps we confirms the problem wasn't internal i.e. a leak or similar. They claimed I had used 3000L of water over the last 10d! I mean I do wash regular but 3000L, c'mon! The next plan is to read meter each day to compare with what I have used. Looks like fewer toilet flushes, shorted showers, and 1 bowl of water to wash dishes in ;-) Anyway, overall positive but feel they could lower their prices
Date of experience: May 15, 2021
Usually when I spend 28 minutes on the phone to someone, it’s either my Dad needing help with the computer or a customer service department who are less-than-helpful. The same can’t be said about my experience on the phone to Aggie just now. According to a slew of IWNL emails, my account had been closed, so I phoned up to get things resolved. There was no wait time whatsoever (refreshing) and I was connected to Aggie, who took my details after I explained the issue. Aggie was properly on the ball with things and found the problem quickly, before looking for a way to resolve it. It turns out my housing developer has already created an account in my name and I was being billed for the water they’d used before I moved in. Charming! Aggie redirected that bill to them and left me with the three days of £0.086 standing charge to pay. A whole 26 pence, which was ultimately written off when the payment system didn’t like my card - lucky me! It didn’t feel like a 28 minute phone call, which goes to show how good Aggie’s customer service was. In fact, I quite enjoyed it. We both had a laugh at the situation and it improved my day. If I was Aggie’s boss, I’d be promoting her as quickly as possible; or giving her star of the week at the very least! Thank you, Aggie. I hope your boss agreed to write off that 26p!
Date of experience: January 26, 2021
US
We moved into a new built house where IWNL are the water provider. Unfortunately, the water meter was leaking, which was raised to us by the housing developer. After lengthy back and forth between IWNL and the developer we finally had an IWNL engineer scheduled to fix the issue. Despite raising my concerns that coming water bills won't be reflective of our water usage due to the leak at the time, 6 months on we have received a water bill that you would expect to run a water park rather than a 2 bedroom semi-detached. IWNL have been unable to retrieve any of our exchanges from that time, which has left me having to explain the entire case history again. IWNL now still claim that the amount to pay is justified despite the fact that the water usage is clearly unrealistic and obviously due to the leakage.
Date of experience: December 12, 2020
Ceri was super helpful and got my account set up very quickly with no issues. She also helped me out with a few follow up emails, where I got respones very quickly again. Thanks!
Date of experience: November 19, 2020
ho un depuratore IWM da quasi 2 anni e mi trovo benissimo. lo consiglio a tutti
Date of experience: July 13, 2020
The agent on the phone was extremely polite and professional. Even though she said she is new to the team she definitely provided the information I needed. Very impressed how quick and painless it was.
Date of experience: May 1, 2020
