If there was a sixth star, I’d have given it
Usually when I spend 28 minutes on the phone to someone, it’s either my Dad needing help with the computer or a customer service department who are less-than-helpful. The same can’t be said about my experience on the phone to Aggie just now. According to a slew of IWNL emails, my account had been closed, so I phoned up to get things resolved. There was no wait time whatsoever (refreshing) and I was connected to Aggie, who took my details after I explained the issue. Aggie was properly on the ball with things and found the problem quickly, before looking for a way to resolve it. It turns out my housing developer has already created an account in my name and I was being billed for the water they’d used before I moved in. Charming! Aggie redirected that bill to them and left me with the three days of £0.086 standing charge to pay. A whole 26 pence, which was ultimately written off when the payment system didn’t like my card - lucky me! It didn’t feel like a 28 minute phone call, which goes to show how good Aggie’s customer service was. In fact, I quite enjoyed it. We both had a laugh at the situation and it improved my day. If I was Aggie’s boss, I’d be promoting her as quickly as possible; or giving her star of the week at the very least! Thank you, Aggie. I hope your boss agreed to write off that 26p!