Review summary

Independent Water Networks has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

CP
Had a company come out asked me to call…

Had a company come out asked me to call IWNL. I called them, spoke to Heath. Who resolved our issue, put us back onto water-sure and gave a proper professional service. Can't ask to be dealt with by a better chap. Well done Heath, IWNL give this man a raise.

c
Very easy to use

Very easy to use

c
Easy to register.

Easy to register.

J
Clear instructions to set up new account

Clear instructions to set up new account

Company details

Information provided by various external sources

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Contact info

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All reviews

100 total • Write a review

Showing 71 - 80 of 96 reviews
ag
1 out of 5 stars

Worst company ever they are taking…

Worst company ever they are taking advantage of covid-19 which is appalling they charged me for march over 300% which is very bad i wouldn’t recommend to use this company

Date of experience: April 20, 2020

DK
5 out of 5 stars

Excellent customer service thank you

Excellent customer service thank you

Date of experience: April 1, 2020

Ms
5 out of 5 stars

Great

Great and professional

Date of experience: March 17, 2020

mc
5 out of 5 stars

thank you all good regards mr carter

thank you all good regards mr carter

Date of experience: March 13, 2020

MA
5 out of 5 stars

Excellent customer service

Excellent customer service. Very professional and helpful.

Date of experience: March 10, 2020

MR
5 out of 5 stars

Great Customer Service !

Great Customer Service ! Heather was absolutely amazing ! She was very informative and patient with me and I enjoyed going through my payment process with her. Thanks Heather !

Date of experience: March 10, 2020

A
5 out of 5 stars

Great customer service

Great customer service, really helpful staff

Date of experience: March 9, 2020

A
5 out of 5 stars

This is my first time as a IWN customer…

This is my first time as a IWN customer and I have to say the service I recieved on the phone was excellent. The lady was very pleasant and very clear with the company T&C's. I look forward to seeing if the rest of my customer service continues in the same manner.

Date of experience: March 6, 2020

MS
2 out of 5 stars

Over priced

Over priced. Conflicting customer service

Date of experience: March 2, 2020

P
5 out of 5 stars

Customer Service

Very helpful, got everything solved in one phone call. I’m sorry I didn’t catch the lady’s name who I spoke too but she was really good, thank you

Date of experience: March 2, 2020

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