Independent Water Networks has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Had a company come out asked me to call IWNL. I called them, spoke to Heath. Who resolved our issue, put us back onto water-sure and gave a proper professional service. Can't ask to be dealt with by a better chap. Well done Heath, IWNL give this man a raise.
Very easy to use
Easy to register.
Clear instructions to set up new account
No description available yet.
Website
www.iwnl.co.uk100 total • Write a review
US
Standard practice to produce bills using an estimate without asking you to complete a reading. I’ve just received an estimated bill. Why? I want to pay for what I’ve used, I don’t pick a random figure and pay this when I pay my bill so what gives you the right to do this when producing a bill? Unfair and unreasonable company.
Date of experience: May 9, 2023
Already 1 week basically whole customer support of IWNL team (part of BUUK) can't change incorrect details that they incorrectly set up in my account. Three customer support employers basically did nothing to help me with the following: - Change Address from Flat XX to flat NN - Change meter serial number from TTTTTT to NNNNNNN They are fully aware of situation, but basically can't change anything. This is ridiculous. Why do you have 24 hours a day and 7 day a week support team that barely can't help with basic things? This is a third time that I'm trying to reach with this issue! How many people required to change two numbers?
Date of experience: April 24, 2023
US
Horrendous company. To cut it short, firstly the water supply was contaminated - (For how long this was the case before they advised of this and issued a 'Do Not Use' notice they wont say) then they installed 'temporary' overground pipes that freeze in cold conditions and require the taps to be left running. Now, with as yet no compensation having been offered for the distress and inconvenience of all this, they want to excavate residents drive's and back gardens in order to install a new underground system 5 months later. When they couldn't even install a water supply correctly in the first place what are the chances these cowboys will do it properly the second time? Avoid them at all costs and do not buy a property on a new build estate where Independent Water Networks operate. They couldn't run a bath, never mind a professional company, and if they tried, the bathwater would probably be contaminated too!
Date of experience: April 13, 2023
No water supply since Saturday 14th of January 2023 from midday until 6pm and today 15th of January again no water supply from 9am. The customer service are not aware of anything and it will take an hour or more for an engineer to contact me. Not even a notification from the company to inform their customers for any shortage or problems in my area. Your company is not trustworthy. I am very generous to give one star but in fact it should be zero star.
Date of experience: January 15, 2023
Just moved into a new build and was extremely nervous about how to go about paying for utilities so I made sure to call first thing. I got through to Kourney and I just want her recognised for the wonderful customer service she provided because she wasn't only lovely to talk to but extremely informative advising I needed to call seven trent too, even providing the number. She is personable and knowledgable and an asset to your team- please make sure you recognise her in some way as she surely deserves it.
Date of experience: September 16, 2022
Shocking out of hours emergency customer service. Put through to essentially what was clearly a call centre. The staff here had no ability to take details, update or contact an engineer. Advised to check the website only to be taken around in circles and directed back to the call centre. Absolutely appalling!!!!
Date of experience: September 11, 2022
When I first moved in to the house, I contacted Severn Trent Water as they supply to my area. They told me it'll take a few weeks for them to set up my account and I won't be charged for this period. Then I receive a £400 bill for Independent Water Networks (IWN). I raised a complaint and a result established that there was a leak at the meter. The engineer told me he had reported this leak at least 4 weeks ago, yet when I contacted IWN they had no idea about the leak. The complaints team who contacted me was very patronising. I wanted my DOB taken off the records as it's not necessary or relevant piece of information for a water company to have, they couldn't do that straightaway. Any leak outside of the property is the water companies responsibility yet they haven't taken that money off my bills straightaway. Very unhappy with the service. Doesn't a £400 bill for 2 months need investigation at straight away, without a customer complaint?
Date of experience: July 28, 2022
US
The company themselves are fine but the damn website just times out over and over. For the last few months it's been a nightmare trying to get my bill paid. I get the email, click pay now and.... Time out. Everything I try, logging in via the website, email links... Just fails every time. What should be a twenty second job takes me ages of messing around. Anyone else having this or just me?!!!
Date of experience: April 7, 2022
We had an issue as our payments and estimated readings were incorrect this was then discovered because we had the wrong meter serial number assigned to our house. All issues resolved! I would like to say a massive thank you to Gabrielle, who was fantastic from start to finish and a credit to the team. Please pass this onto one of the senior managers as Gabrielle deserves to be rewarded for the amazing customer service. Thank you once again for resolving all the issues and correcting our DD amount and the credit refund. You are a star!!
Date of experience: March 15, 2022
Fantastic experience with customer service today by Gabriella (Gabbie), she was too friendly, kind, understanding and really helpful and sleek! Many thanks for sorting me out today! Issam
Date of experience: August 16, 2021
