Irwin Mitchell is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Katie and Flora were exceptionally good. They both took the time to explain everything I didn’t understand. They was both helpful and accommodating. They was always able to help me with anything I needed. They were flexible with my schedule and communicated with me well.
My claim started over 3 and a half years ago. Deborah and her associates have been incredible since day 1, always very patient with myself and the communication was impeccable, if I ever needed clarification on any matter they were outstanding in explaining in a way I understood. They fought for me and that I will forever be grateful for.
Kate has been absolutely amazing from day one! She’s so supportive explaining everything and guiding us through the whole process, showing genuine compassion & care, whilst maintaining her professionalism. Kate’s shown so much dedication to our case, to achieve great results. We really can’t thank her enough & couldn’t have wished for better!!
Working with Irwin Mitchell on bringing a discretionary trust to a close was a very positive and reassuring one. We had no previous experience of dealing with a trust, but we were guided through the process with comprehensive information and explanations, that we could all understand and act upon. Our contact at Irwin Mitchell was very efficient, easy to communicate with, and had a very good knowledge of this legal area. Thank you for making this process so painless!
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US
Everyone I dealt with at Irwin Mitchell was an expert in their own field yet able and willing to explain things in a way I could understand. Very responsive with quick turnround times. Possibly more expensive than some others but well worth it for the peace of mind that matters were in capable hands.
Date of experience: July 4, 2025
Our family has been through almost 10 years of battling a medical negligence claim for our loved one. The Irwin Mitchell team have supported us throughout, with incredible expertise and superb legal advice. But more than that, they walked with us on an often difficult journey, with compassion and understanding. In particular Ross McWilliams deserves very special thanks for his kindness and empathy, constant support and very wise counsel. We could not have got through this without Ross and the team. Thank you all.
Date of experience: July 4, 2025
I can honestly say that Melissa did an exceptional service for me and my family. Not just her work in company time, but also her commitment to contacting me after completing the project on my behalf. 100% recommendation for Mel’s dedication and honesty. Gary Brennan
Date of experience: July 4, 2025
I had the pleasure of working with Hannah Manson and Holly Mason in preparation for a s.21A challenge on behalf of my client. I was thoroughly impressed by their depth of knowledge, and and person-centred approach, and the efficiency with which they managed the case. Their preparation was meticulous and communication was seamless. They struck an excellent balance between professionalism and compassion, ensuring that my client's rights and wishes were effectively represented. It was a pleasure working alongside them and I would not hesitate to do so again in the future. Thank you!
Date of experience: July 4, 2025
US
I instructed Paula Myers at Irwin Mitchell to act on my behalf in defending a contentious inheritance claim, and I couldn’t have asked for better representation. From the outset, Paula was clear, strategic, and incredibly responsive. She grasped the nuances of a highly sensitive matter, gave honest advice, and helped steer the case away from costly litigation. Her guidance was steady, pragmatic, and reassuring during a stressful period — I felt in very safe hands. Thanks to Paula and the Irwin Mitchell team for helping me finally reach closure. I would not hesitate to recommend their services to anyone facing a similar situation.
Date of experience: July 3, 2025
I cannot recommend this London-based solicitor enough! Thanks to the expert assistance of Nanayaa Agyeman and Devlin Freeburn I was able to secure my UK visa swiftly and join my family in London. Their efficient handling of my application was a huge relief, making this process much more smooth and quick than I expected. I also felt, that they always had an open ear for me - patient, helpful and kind. If you're looking for professional, reliable, and effective legal help with your visa application, look no further!
Date of experience: July 2, 2025
Irwin Mitchell were excellent in handling my claim they were extremely supportive and professional throughout and I felt at ease and trusted everyone who were involved so thanks too all especially mr Oliver collett who was kind and careing from day 1 to completion
Date of experience: July 2, 2025
US
My thanks and gratitude to Tim Annett, who has handled my personal injury claim. His deep commitment to do the very best for his clients, has led to the positive conclusion of my case. His considerable expertise and experience, and his managment of the numerous challenges that arose, were simply outstanding. Tim has deployed Irwin Mitchell’s significant resources - e.g. the means to identify the appropriate external experts, access to a barrister and administrative support, required to advance the case. The period of working with Tim also coincided with a difficult time for me and my family, having to cope with life-changing injuries and it was reassuring to know that Tim was dealing with the case. Over the last 5 years, Tim has been my main point of contact which was key to streamlined communications for the case. From start to finish, Tim has always kept me informed of the progress to ensure I understood what was happening and was always responsive to my questions and input. I can highly recommend Tim and Irwin Mitchell to others.
Date of experience: July 2, 2025
outstanding Service and Compassion from Katie Lowe at Irwin Mitchell. Following a devastating accident at work where my partner was knocked unconscious by a forklift truck, we turned to Irwin Mitchell for legal support. From the very beginning, Katie Lowe, our appointed solicitor, showed not only professionalism but genuine compassion and understanding. She recognized the immense physical, emotional, and financial toll this incident had taken on our lives. At 57, my partner had been a hardworking, happy man and a devoted grandad. Sadly, due to the severity of his injuries and trauma, he will never be able to work again. The impact on our daily lives has been profound, with me now acting as his full-time carer and working myself. Throughout this incredibly difficult time, Katie has provided unwavering support. She secured an interim payment for us (which we are currently awaiting), and also arranged a payment for treatment with Brain and Mind to aid in his recovery. These steps have made a real difference in helping us cope during such an uncertain period. Katie has kept in constant contact, always making sure we’re updated and fully informed. Her professionalism, dedication, and empathy have made an incredibly difficult journey more bearable. We couldn’t have asked for a better solicitor or legal team. I wholeheartedly recommend Irwin Mitchell, and especially Katie Lowe, to anyone in need of legal representation during a personal injury claim. Her efforts have been outstanding, and we are deeply grateful for everything she has done — Even though our case is still ongoing and we are awaiting the final compensation, I felt compelled to write this review now because of how outstanding Katie’s support and guidance has been throughout. We are deeply grateful for everything she has done, and I would not hesitate to recommend her and Irwin Mitchell to anyone going through a similar situation. Karen Tomlin
Date of experience: July 2, 2025
