Review summary

IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

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CS

CARL SCHWARCZ

1 out of 5 stars
Tech support failure

I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now. Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response. I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.

K

KatLamFun

5 out of 5 stars
So far I am happy with iDrive.

I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.

PB

Paul Burns

5 out of 5 stars
Great Introductory Offer & User Friendly…

I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with. Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.

AA

AbdulRhman Al Khulaifi

1 out of 5 stars
They Canceled my account without notifying me

They Canceled my account without notifying me. all my data is gone.

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Showing 61 - 70 of 996 reviews
C

CM

US

2 out of 5 stars

Unable to individually restore any file or subdirectory if that file/subdirectory is inside a directory that has the string “crypto” in its name

The product is in general fairly decent in that it _mostly_ does what it’s supposed to do; namely, backup and restore your files. However, it does have one pernicious bug that is quite worrying. I am unable to individually restore any file or subdirectory that I have previously backed up to IDrive if that file/subdirectory is inside any directory that includes the string “crypto” in its name. Thus for each of the below directories for example, whenever I attempt to restore files, I cannot view or navigate to ANY subdirectories or files that are below each of these directories (note that each of these directories includes the string “crypto” in its name): * /Users/myusername/Documents/dir1/crypto * /Users/myusername/Documents/RandomWordContainingCryptoInIt * /Users/myusername/Documents/dir2/I have crypto in my name * /Users/myusername/Documents/cryptography * /Users/myusername/Documents/dir3/cryptocurrency * /Users/myusername/Documents/Unencrypted_Cryptomator_Files * /Users/myusername/Library/Mobile Documents/iCloud~com~boxcryptor I reported this bug to their support team several weeks ago, and their response to my report has been a total sham. At the outset, I had received an automated response acknowledging receipt of my request, but NO ONE from support has ever given me an approximate timeline for its resolution, nor have they even thought it fit to at least proactively contact me to update me on the status of the issue. This issue to me like it is a pretty major bug with the product, and yet I have to be the one to be continually re-contacting them for an update. And each time I reach back out to them asking for a status update, I am told that someone will get back to me “as soon as possible”. And yet no one ever does. Generally decent product, but simply an awful, AWFUL customer experience!

Date of experience: July 19, 2024

C
5 out of 5 stars

I recently bought a car at North…Outstanding!

I recently bought a car at North Nissan. My experience with Levi and Al was the best I have ever had when purchasing a vehicle. They made everything simple and easy and answered all my questions. Levi and Al were very professional, polite and friendly. They followed up on everything. Could not ask for better, I highly recommend these guys when looking for a vehicle.

Date of experience: July 16, 2024

OS
1 out of 5 stars

No sirve su sistema, una reverenda .....no funciona como lo anuncian

No sirve su sistema, para mí, todas las reacciones buenas aquí en esta página son falsas, este sistema de backup no sirve, cobran por adelantado y su soporte 1 mes para responder

Date of experience: July 13, 2024

T
1 out of 5 stars

AVOID like the plague!

Chris from commercial dept. was very rude. The service sucks. The software is full of glitches. Avoid this company/service like the plague.

Date of experience: July 12, 2024

G
5 out of 5 stars

2nd Year Never had an issue with…

3rd Year Review Never had an issue with Windows or Mobile & Price Fantastic A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ . Very secure

Date of experience: June 22, 2024

AT
1 out of 5 stars

This must be trash.

This must be trash. Soon one week, with 500/500 fibre and no other load, to backup 2 TB. only 1,2 TB in a week 24 hours upload. Speed is very slow, and problem is of course at iDrive. I recomend Jottacloud - these is day and night in speed and working. I have used Jotacloud many years, and nov buy premium iDrive, but not worth 10USD (90% discount of normal priceing)

Date of experience: June 20, 2024

am
1 out of 5 stars

loss of a client

On behalf of a client, we uploaded files to share with 30 users on iDrive.com. Unfortunately, after a few hours, the files became inaccessible. We contacted support, and while the issue was resolved the next day, it reoccurred within a few hours. We reached out to support again, and the files were made accessible once more. However, the issue happened a third time, forcing us to open a third ticket. It's been six days, with three tickets opened, and the problem persists. Our client has lost trust in the service, and as a result, we appeared incompetent, offering a service that doesn't work. Our experience with iDrive.com has been extremely disappointing, leading to the loss of a client. We cannot recommend this service to anyone who needs consistent reliability and efficient support.

Date of experience: June 16, 2024

V
1 out of 5 stars

Do i need to call the president too?

Their procedures are absurd. Just refund the money! The account is closed! Why all this? Why make it difficult??? Just refund the money! - In order to process your cancellation and refund please verify the following details: - Email associated with the account: - Last 4 digits of the card on file: - Billing address of the card on file: - Expiration date of the card on file: The other option requires that we verify ownership of an account over the phone. At your next earliest convenience please contact us at 1-855-815-8706 or via chat on our website and reference ticket #ID561343590​ and an agent will assist in refunding your account.

Date of experience: June 13, 2024

DK
1 out of 5 stars

never could get idrive to work

never could get idrive to work. paid for a year and never got it to back up anything. probably my inexperience, but the interface shouldn't be that hard. switched to google drive and it worked easily. never did figure out why idrive wasn't backing up..its not like i excluded files from backup... should have written this review a year ago... finally canceled when reminded by them of the price increase.

Date of experience: June 3, 2024

TH
1 out of 5 stars

I cancelled this service a couple years…

I cancelled this service a couple years ago. Over the past couple years the bank changed my card to a completely different account. iDrive somehow got my new credit card info and charged me again! They said today that my account will be credited in 3 - 6 days. I will see. If not I'll dispute the charge and they can argue with the bank. I will try to remember to update this if I get credited - but it will still be one star for pulling that...

Date of experience: May 22, 2024

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