IDrive Online Backup
View company profile →
Unable to individually restore any file or subdirectory if that file/subdirectory is inside a directory that has the string “crypto” in its name
The product is in general fairly decent in that it _mostly_ does what it’s supposed to do; namely, backup and restore your files. However, it does have one pernicious bug that is quite worrying. I am unable to individually restore any file or subdirectory that I have previously backed up to IDrive if that file/subdirectory is inside any directory that includes the string “crypto” in its name. Thus for each of the below directories for example, whenever I attempt to restore files, I cannot view or navigate to ANY subdirectories or files that are below each of these directories (note that each of these directories includes the string “crypto” in its name): * /Users/myusername/Documents/dir1/crypto * /Users/myusername/Documents/RandomWordContainingCryptoInIt * /Users/myusername/Documents/dir2/I have crypto in my name * /Users/myusername/Documents/cryptography * /Users/myusername/Documents/dir3/cryptocurrency * /Users/myusername/Documents/Unencrypted_Cryptomator_Files * /Users/myusername/Library/Mobile Documents/iCloud~com~boxcryptor I reported this bug to their support team several weeks ago, and their response to my report has been a total sham. At the outset, I had received an automated response acknowledging receipt of my request, but NO ONE from support has ever given me an approximate timeline for its resolution, nor have they even thought it fit to at least proactively contact me to update me on the status of the issue. This issue to me like it is a pretty major bug with the product, and yet I have to be the one to be continually re-contacting them for an update. And each time I reach back out to them asking for a status update, I am told that someone will get back to me “as soon as possible”. And yet no one ever does. Generally decent product, but simply an awful, AWFUL customer experience!