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Review summary
IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now.
Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response.
I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.
I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.
I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with.
Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.
I wish I believed the reviews and stayed away from this cancer.
I’ve never ever encountered such incompetence, from the room temperature iq chat agents, to whoever replies via chat, you will be bombarded with incompetence. So much that it’s not even frustrating anymore, at some point it becomes funny.
First off they had no idea they offer the service I was looking for until I asked lots of specific questions about it, until finally the chat agent was like “oh yeah”. Ironically his name is Harshisth, and he was horse shait at his job. Another special mention is Chetan, another specimens that cost me 1200 euro and set me back 3 months of work due to giving me troubleshooting steps that deleted data from my PC directly.
After 4 full days of back and forth with their absolutely incompetent staff, I managed to finally upload my stuff for my clients. Surprise, surprise. None of the generated links work. They don’t load, ever. I got tens of escalations and lost too many customers.
There is a massive language barrier with all the Indian dumbasses that work there, and that’s wouldn’t even be problem if they weren’t also so freaking stupid. I think they have a cumulative IQ of around 45 in that entire company.
Stay away, I asked for all my data to be deleted and moved to a different provider. Waste of time, waste of money, waste of oxygen by every mouth breather that works at this god forsaken company. Please go bankrupt.
Grande fregatura. Ho acquistato una citroen a3 aircross. Dopo un anno e 2 mesi (cioè dopo due mesi della scadenza della garanzia), catena distribuzione KO, pompa gasolio rotta, serbatoio ad blu da cambiare. Migliaia di euro di riparazione e loro se ne sono lavati le mani con fare quasi derisorio nei miei confronti. Le recensioni negative sul loro sito censurate: quelle positive sono tutte false. Rischio fregature. Da evitare!
Terrible. Doesn't backup entire folders, secretly adds paths which might make it fail so you don't know they are not backing up. Customer support is a waste of time, they just point you and pages and pages of FAQ information.
CONTINUE TO BE DISCONNECTED WITH TECHNICAL SUPPORT
TOTALLY USELESS - GO ELSEWHERE -
I NEED HELP AND HAVE BEEN DISCONNECTED OVER AND OVER AND OVER AGAIN WHEN SPEAKING WITH SUPPORT
CAN'T REACH ANYONE VIA LIVE CHAT EITHER.
YOU DID RESPONDE TO MY PREVIOUS REVIEW SAYING TO EMAIL publicrelations and they could help - really??? I don't have time to email anyone and wait for a response.
TOTALLY USELESS
I've been trying to reach support and have been disconnected 3 times. Tried live chat also to no avail.
Guess your support isn't as advertised. I need live help.
Been waiting for a refund for weeks. No urgency at all, no thorough help. I feel bad for the people they’re taking transactions from, I’ve never been met with such nonchalance with their CUSTOMERS hard earned money.
iDrive is great to save important stuff digitally!
iDrive is great to save important photos, videos and documents. For the price point it's very reasonable; you have little to lose! Uploading speeds are great and layout is simple and uncomplicated!
Good: Cheap and supports external drive sync.
Bad: extremely slow, unreliable sync (doesn't always detect changes, sometimes Windows service just doesn't run), bandwidth "intelligent" feature doesn't work. On top of that, awful UI, and dodgy behaviour, including app adding shortcut to Desktop every time it starts.
Would not recommend.
After many years.. now complete arrogance.. buyer beware before signing up.
Have been with iDrive for many years. I did not have 'auto renew' on my account (as I choose each year what to do). This year for the first time no notice that my account was due for renewal and simply suspended account without notice.
I contacted them to ask why no notice? No answer.. eventually they offered a two week extension at no fee or charge so I could remove my data as not renewing at $95.
My ticket offering two week extension confirmed my account would close at end of the two weeks - which is what I wanted.
Immediately when starting the two week extension they billed my credit card (the one they have no auto renew on nor any authorisation to take payments) for a full year.
I webchated 'Chris' - complete arrogance! They switched my account to auto-renew and deliberately took the $95. He advised it was my responsibility to cancel account (No - idrive told me they were cancelling). He advised it was my responsibility to log into portal to check whether auto-renew had been updated by them - not theirs. I can't begin to explain how arrogant 'Chris' was. If you believe in customers you will part company with him pronto.
Had to raise charge as fraud and if my money isn't returned my credit card company will chargeback as fraud and report to their bank on their fraudulent behaviour.
Will it make any difference - not of course it won't they will still behave in just the same way. idrive are going down the proverbial 'pan' and wouldn't be surprised if they suddenly stopped trading - so buyer beware.
I had iDrive for 3 years and it performed well until Christmas 2023, that's when I renewed my computer and bought one with the latest Windows 11 operating system.
I am not very confident about restoring and setting up and so enlisted a Technocrat to do the job for me! Which he did fantastically .. and quickly I might add.
I asked iDrive if their software was W11 compliant and they assured me it was. Then came the Restore from the regular back-ups I had always done. That's when the trouble began!
It placed the restored files and folders in odd places - possibly as they were saved from W10 - although I was assured their software would place everything back in the same or similar places and in the same order as they were saved. This turned out to be false.. but of course I didn't know it at the time!
I then proceeded to do a back-up of the new PC, which took 3 days! Wow I thought, it is much slower than the old system. About 10 days later I got in touch as it wasn't working. A technician worked on it via a remote link, found a problem and fixed it! But it continued to baffle me, I kept finding files and folders in odd places! - then I found out why! The software had duplicated just about everything, thousands of files in folders, plus all the photographs and music and some of the folder names were similar but changed! There was over 200 Gb of duplication!
I was gobsmacked! and went onto the cloud backed-up versions to see if I could see why. I discovered that somehow the original computer had been Linked to itself! I would certainly not know how to do that or why that should be necessary, it seemed to me that it was something their system had done!
It took me approximately between 2 and 3 weeks to find all this duplicated stuff as I had other things to do, but I had to compare the folder contents with the other similarly named folders only to find they were in fact populated with differing numbers of files! So I couldn't just find similarly named folders and erase them, I had to check and compare every single one! Can you imagine the laborious and stressful job I had facing me? .. let alone the time it took!
Then I contacted their Help again to report this HUGE problem, which was met with doubt and denial! I couldn't believe their attitude! Atop of this, their chat windows weren't working properly, I kept getting cut off (or dropped by the helper - I suspected - when it got difficult!), sometimes they left me waiting up to half an hour to check things, the chats were timing out, and to cap it all they told me I hadn't done any backing up since December, and this was now March! .. but I had! at least 12 or more - they were automated anyway -(unless my PC was off at the time of Auto back-up) but I always did them upon start up. I was then instructed to send an error report, I tried many times, but it just would not do what he said it ought to. The Helper insinuated I wasn't doing it correctly, but I was, I was following his instructions to the letter - and then said that he should use a remote connection to send it as I didn't know what I was doing! I was livid and insulted! At that point, the chat dropped - yet again - and so I closed it all down as I had been on line with them for almost 7 hours!
The next day I tried again and the Error report went first time, which pointed, again, to their site or software - in my opinion. They finally got the back-ups working correctly, how I don't know.
My subscription was due within days but I felt patronised and let down, and had lost confidence in their once reliable software! I then said that they ought to waive the due subscription About £80, but they said that was a billing issue who I should contact. I did, and explained about experiences. I was told they would look into it and call me the next day. It never happened.
There is small print in their pricing section which says that you must cancel by hitting the link ‘Cancel my Automatic Renewal’ which I found and cancelled with one day to run. Their site then asks why you are cancelling.. so I explained, fully!
Now, although I have cancelled on 22/3, I keep getting emails saying I need to contact them about a ticket numbered problem! It's funny how, reading other people's feedback, that they are also marking this company down and receiving very similar responses, saying they are ‘looking into it’ but clearly they are not! It looks to me like their days are numbered. Shame really, as I believe they were once reputable.
If my experience is anything to go by, I would advise giving iDrive a wide berth.
David
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