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Review summary
IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now.
Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response.
I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.
I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.
I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with.
Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.
Keine geeignete Lösung für Google Workspace. Mundfauler Support.
Habe eine Backup Lösung für Google Workspace gesucht (Benutzer und Netzlaufwerke) und den kostenlosen 7 Tage Test gebucht.
Extrem langsames Backup (36 GB in 4-6 Stunden).
Backup des geteilten Google Drive aus Workspace (Shared Drive) nicht durchsuchbar. Es erscheint nur der Fehler "No data found".
Der Supportkontakt muss mühsam auf der Homepage gesucht werden und ist extrem wortkarg.
- Ich solle das Ende des Backups abwarten, dabei wurden alle Backups abgeschlossen bzw. es war keines aktiv.
- Ich sollte das Backup exportieren und da reinsehen... hallo!? Das sind Snapshots! Woher soll ich bitte wissen, in welchem Snapshot meine gesuchte Datei ist und in welchem Versionsstand?.
Schade, andere Workspace Komponenten wie E-Mails oder Kontakte und Kalender waren durchsuchbar und wiederherstellbar.
I had a issue where I was charged the wrong amount. They sorted it out really quickly, refunding the difference. Great customer service. Also been very happy with the actual online backup service - used it for several years now.
I got a paid storage plan with idrive.com. It worked well at first than i had problems after problems to fix it they wanted me to give them remote access's to my cloud files. I went with idrive as its End to End Encrypted if i have to give them access to my cloud files then what's the point of it being End to End Encrypted.
I attempted to remove some old files and do some cleanup, but I ended up deleting all my backup files. The support staff was outstanding; they recovered all my files.
Recently they started forcing mobile users to use a completely limited version! This is bizarre! They destroyed my workflow with this practice. The current mobile version, even when accessed from the browser (without the app), is garbage! It lacks many features found in the traditional version, accessed from a PC. Among the missing features, the one I miss the most is the option to set advanced settings for the shared links, such as defining the number of times a download can be accessed. This is a total lack of respect for the customer! How can you force users to use this awful mobile version?!
The service is really slow, an upload of 20gb, in one service it takes me <10minutes and here between 40 and 100 minutes.
You contact them and as always, by chat they do not help you and the incident ticket they never respond. I have already +20 tickets without response.
Now, additionally, they have lost more than 100 backup files and they don't respond either.
A backup company losing data? No thanks
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The worst part is when they respond to you:
- Could you tell us more details about what happened?
I have sent in the last 48 hours about 20 emails + 12 chats. If you still don't know what the problem is, this company should be closed, it is not a reliable company for backups.
Been a customer for a couple of years, but thinking of moving on. Site loads so slowly, and does not generate thumbnails of my files. This is a big inconvenience for me, as I work remotely around the world, and I cannot find the files and images I am looking for. Time to invest in something better.
I've been using iDrive for a few years. I've had the 'continuous data protection' setting active, which should backup changed files every 60 minutes but it rarely fires. So I run manual backups as and when.
Today, I have needed to restore a lost file, a Mind Map document, which is frequently updated. IDrive should have backed this up and kept snapshots of the file (previous versions) but it only has the original update going back over three years! This is utterly pants. Stay away from iDrive. You simply can’t rely on it.
IDrive needs to send an email warning when a backup is scheduled, but iDrive does not receive a backup. When IDrive implents this, I will change my rating to 5 stars.
IDrive only sends an email when a backup is completed, and there is an error. If a backup is scheduled but never made, no email is sent to warn that a backup was not made. IDrive doesn't see the need for this because they send an email every day, and if you don't receive an email, you should assume it didn't backup. The problem is "out of sight, out of mind."
I used IDrive for years, but when I finally had an SSD failure and logged into my IDrive account, I found that it stopped backing up 14 months earlier! IDrive support has no idea why. They insisted I must have uninstalled the IDrive app on my local machine. I would have done that only just prior to cutting my head off.
I had a local backup on a Western Digital Passport, but when I tried to access my files on that, it failed.
Fortunately, I backed up a mirror image with Acronis. Unfortunately, mirror image at Acronis also failed, due to a problem at Acronis! But, I was able to get my files from Acronis.
Just backed up my Express drive and sent it back for iDrive upload. Had to chat a few times with support regarding a few minor issues and was 100% satisfied with the tech team. All good so far and hoping for a successful backup experience. Thumbs up.
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