Philip Franckel, Esq.

Philip Franckel, Esq.

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1 out of 5 stars
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Reviews by Philip Franckel, Esq.

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IDrive Online Backup

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1 out of 5 stars

IDrive doesn't notify when a backup is not made

IDrive needs to send an email warning when a backup is scheduled, but iDrive does not receive a backup. When IDrive implents this, I will change my rating to 5 stars. IDrive only sends an email when a backup is completed, and there is an error. If a backup is scheduled but never made, no email is sent to warn that a backup was not made. IDrive doesn't see the need for this because they send an email every day, and if you don't receive an email, you should assume it didn't backup. The problem is "out of sight, out of mind." I used IDrive for years, but when I finally had an SSD failure and logged into my IDrive account, I found that it stopped backing up 14 months earlier! IDrive support has no idea why. They insisted I must have uninstalled the IDrive app on my local machine. I would have done that only just prior to cutting my head off. I had a local backup on a Western Digital Passport, but when I tried to access my files on that, it failed. Fortunately, I backed up a mirror image with Acronis. Unfortunately, mirror image at Acronis also failed, due to a problem at Acronis! But, I was able to get my files from Acronis.