Review summary

IDrive Online Backup receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

CS

CARL SCHWARCZ

1 out of 5 stars
Tech support failure

I have been using iDrive for several years to backup our desktop and laptop PC. I have generally been quite happy with the product until now. Seven weeks ago iDrive started failing during online backup of one particular 256MB file. After many interactions with support they referred it to their "backend team". There has been no progress and not a word. I ping them every week and get the same response. I've had to resort to a local backup which I then copy to Google Drive. I will note that this is about 20X faster than IDrive online backup.

K

KatLamFun

5 out of 5 stars
So far I am happy with iDrive.

I have only begun using iDrive. I have used other backup systems which seemed confusing to me so that I was never sure I was doing it correctly. So far, I like iDrive because it has a user-friendly interface for someone not really computer-savvy. I can back up to my external hard drive as well as the cloud, both backups can be accessed readily. I can backup on demand or on a pre-selected schedule. I have not yet tried the restore function. I have not yet made a mirror image of my computer, but to back up all my personal data took about 3 hours. Incremental backups take a few minutes. So far I am happy and have recommended iDrive to two people in my life.

PB

Paul Burns

5 out of 5 stars
Great Introductory Offer & User Friendly…

I got a great introductory offer and the software is more user friendly than the Acronis package I replaced it with. Understandably, the first full backup took a long time. But the second was completed in just five minutes as only amended or new files were needed.

AA

AbdulRhman Al Khulaifi

1 out of 5 stars
They Canceled my account without notifying me

They Canceled my account without notifying me. all my data is gone.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total • Write a review

Showing 21 - 30 of 996 reviews
SP
1 out of 5 stars

$300 charged for a few days over storage limit

I have a subscription for 5TB a year. This costs $99 I was getting close to my limit and said if I didn't want to go over to remove some data. They did not explain how at this stage. I went in and thought I removed some data but accidently backed up more. I got an email stating I was over and now gave me instructions on how to remove the data. I followed it and removed the data to bring me below my limit. For the few days I was over they charged me $300!! To put me on the next level would have only been an extra $50. I know it was my mistake but the system is not easy to follow and as soon as I knew I was over I rectified the situation. I have contacted their support 4 times about this with no reply. I would have happily paid the extra $50 to move up to the next tier which would have been ample but taking $300 feels like a smash and grab

Date of experience: January 31, 2025

Nl
1 out of 5 stars

way too hard to get Idrive doing anything useful

I have to agree with ll the one star givers. I tried to use this as a means of file sharing but I gave up trying as it is not intuitive in the slightest. Wasted 2 hours on trying to make it work with no rel success. In contrast, and from a standing start, I got Sync.com working and sharing within 10 minutes. Thats what I call intuitive technology

Date of experience: January 15, 2025

TK
1 out of 5 stars

Cash-hungry backup service

I took up this offer on the off chance. But very quickly got to know iDrive as quite cash-hungry. I was immediately charged a tariff for two years. The usual symptom for such companies also manifests itself in this case - just try to find the right button to cancel iDrive. I wish you every success.

Date of experience: January 15, 2025

RC
1 out of 5 stars

unreliable

unreliable. Idrive is unable to sync my 3 computers. It does not delete files on all computers when they are powered on after being offline. Instead, it puts files you just deleted back in their folders creating confusion. It also just stops syncing when a new version is available. And gives no notification about said version. If you value your data, do not use data sync with idrive.

Date of experience: January 2, 2025

MJ
5 out of 5 stars

The ease of use.

The ease of use.

Date of experience: December 20, 2024

C
2 out of 5 stars

Extremely unoptimized desktop client

Extremely unoptimized desktop client. I got a good deal for $5 for the first year and was excited. However, when I tried to backup a 500GB folder, it spent hours "preparing file list". Task manager shows it using disk the whole time therefore I can only imagine that they scan every single byte before the backup even starts.. Why? I don't even want to think about how long it'll take to backup the remaining 4TBs I have as external drives.

Date of experience: December 19, 2024

M
5 out of 5 stars

iDrive est une solution de stockage en…

iDrive est une solution de stockage en ligne exceptionnelle ! Ultra rapide, fiable et incroyablement simple à utiliser, il répond parfaitement aux besoins de sauvegarde et de synchronisation. Que ce soit pour stocker des fichiers, planifier des sauvegardes automatiques ou accéder à vos données depuis n'importe quel appareil, iDrive offre une expérience fluide et intuitive. J'apprécie particulièrement la possibilité de sauvegarder plusieurs appareils sous un seul compte et la sécurité robuste qui protège mes données. C’est une plateforme incontournable que je recommande vivement à tous ceux qui recherchent une solution de stockage performante et complète !

Date of experience: December 18, 2024

R
1 out of 5 stars

Terrible quality of services

Terrible quality of services provided and useless support. I started using their online backup and C3 storage, and after a few months they started blocking access to services from my dynamic IP. The fix on their side lasted a couple of weeks, and again access was blocked, and this was discovered only after some time by me, accordingly my backups were not created. No explanation or reliable fix for the problem can be obtained from support. Only answers - "our technical team is working on it". Such a "technical team" should be fired and not allowed to access computers for 1000 years. Now for almost a month I have not had access to my data to download it and forget about this f...ed up and irresponsible company. Support is still waiting for "a response from their technical team". Avoid them at all costs. You will not get any support there.

Date of experience: December 16, 2024

CS
1 out of 5 stars

Not reliable

Not reliable. No problem notifications. Only people happy with this service are people who haven't had to use the recovery service. If the application fails and there is no backup there is no possible way to get a notification. Per customer service only way to know if backup stopped working is if you enable daily confirmation reminders on the app. If you DON'T get a confirmation that day then it didn't backup. If there is a problem with the app itself there is no way to generate an email to you because all emails originate from the app itself and NOT the idrive website. My only option they said is to request a partial refund for this shortfalling. (known issue).

Date of experience: December 13, 2024

A
1 out of 5 stars

Det er ikke muligt at opsige abonnement…

Det er ikke muligt at opsige abonnement - i hvert fald ikke i løbet af prøveperioden og før man har betalt for et fuld år.

Date of experience: December 9, 2024

Previous1234•••100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.