Toilet issue
Quick response to my problem

Home Warranty of America offers comprehensive home warranty plans designed to protect homeowners from the financial burden of unexpected repairs. The company provides coverage for essential household appliances and system components, including refrigerators, washers, dryers, plumbing systems, and heating and cooling systems. With plans starting as low as $46.08 per month, Home Warranty of America aims to cater to both home buyers and sellers seeking peace of mind regarding household maintenance costs. Targeting residential customers, the company emphasizes its commitment to customer service, offering a 30-day money-back guarantee on all warranty plans. Homeowners can request service for covered items online or by phone, ensuring prompt attention from verified service professionals. By providing various plan options, Home Warranty of America seeks to meet the diverse needs of homeowners looking to safeguard their budgets against everyday home repair challenges.
Home Warranty of America receives a generally positive reception from customers, with many praising the prompt and courteous service. Reviewers frequently highlight the quick response times, noting that claims are often addressed within an hour, and technicians arrive as scheduled.
Customers appreciate the efficiency and professionalism of the service personnel, with specific mentions of great experiences with technicians like Anderson Electric and Mr. Bryant. However, there are notable complaints regarding claim denials and frustrating experiences with certain technicians. Some consumers express dissatisfaction with the selection of service companies, citing poor ratings and delays in service. Overall, while many customers enjoy reliable service and quick resolutions, issues with claims and technician quality create a mixed experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 17 |
| Sep 25 | 4.1 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I have been a customer for 12 years”
“I agreed to have my old air-conditioned replaced by HWA, Nov”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.3 out of 5 (poor) | 4.2 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 |
Bottom line: Home Warranty of America is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 2.3).
60 reviews of Home Warranty of America. Filter by what matters to you.
Quick response to my problem
I agreed to have my old air-conditioned replaced by HWA, Nov.2021 with the contracted company, since then ever year I have to call them to fix my air-condition because it will iced and per technician, it has something to do with the appliance itself. I asked the case manager Ms Q. how can we handle this maybe call the company who replaced it to exchange but all she said was , it will be taking cared of by the contracted technician.So, the technician came to my house tinker it and instead of paying $350 for the parts and labor. I end up paying $530 because I agree to clean around the area which was promised by Vivian (answering serice :of the Comfort Air Vac company), "vacuum " she said but I had not seen it being clean or done. And the technician "Mr R" said to vacuum is expensive ".I really felt that I was being rift off since I contracted with them for 3 years HWA) The work: The technician removed the old filter support permanently(where you place the filter to trap the dust) air just directly gets in-opened, straight to the house . I am not sure if I understand it better.The technician said in that way the aircon function better. Currently my aircon slowly blowing cool air not to its optimum and I called the technician to report as instructed but still no RESPONSE. I'm frustrated. ..
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
information furnished was easily understood
Customer care person
I called in a claim with my kitchen light and two security lights not working. My understanding is that I pay a $125 fee always for any service that I call in and is approved for by a technician. The technician came out and Home Warranty told me I would have to pay $390 more to the techician in order for my lights to be fixed. I have this policy to avoid large home improvement fees with a house. I wouldn’t have scheduled this visit if I knew I would have to pay more than $125. Their computer took my claim and put it through for the service call and I was the one that ended up paying more due to it. It should have told me I would have to pay more than $125 for the lights to be repaired. I contacted Home Warranty and Blondell Extension 4050 kept arguing with me that I was the one wrong and yelling at me that Home Warranty already helped me enough. Horrible Customer Service! She then cancelled my policy and I did not authorize it. Time to look for a new home warranty policy today!
Called and requested service call for a 10+ year old dishwasher...was told not normal wear and tear so it is not covered. Wish the previous owners had never gone with this company for home warranty coverage. Not worth the hassle of dealing with this company. Please don't use them.
Do not trust them. They have made me wait a week so far to send a tech and still no one has been assigned to come fix my washing machine. They say “24-48hours” but that is untrue. I was told by a Case Manager that according to the contract they can make me wait as long as they want and even if it’s an emergency (like a broken water main) they won’t expedite anything for me or YOU. If you don’t mind waiting for days to get things fixed this might be for you. Any technician who has knowledge of HWA tells us that they don’t pay and/or are very challenging to work with. I am planning to cancel my policy. It’s a waste of money at this point.
The Plumber did a good job thanks
The vendor and HWA personnel were very cooperative in handling my claim
Horrible service hard to get a hold of and very rude. They send low paid workers to your home that don’t know how to make simple repairs. Then find reasons not to cover the work.
It took three attempts to get someone to show up to repair the dryer. When the did show up the technician, without sending diagnosis to HWA, told me they would not cover it, told me it would cost $X dollars. He then expertly fixed it, only after I contacted him and asked him to send diagnosis and finding to HWA(which included fire hazard of blocked dryer vent) did they deem it non wear and tear and refuse to pay for the service. I am really beginning to second guess signing up for another 3 year contract
Kyle applied a military discount and special pricing for an extended contract special that was a terrific deal. The peace of mind in having an HWA warranty on both of my houses is very comforting. Thank you, Kyle and HWA.
Service was great and seemed to have to resolve our issues quickly. He showed up late. But his arrival time was never very clear as home warranty said he be there between 3pm-8pm but Horizon said he'd arrive around 4pm-4:30pm. A more definite time frame between the two would be great. Also I recall that the actual process of reviewing and assigning the claim took about a week plus the an additional scheduling time, while this was a relatively minor issue this time that's too long for what could have been an emergency
Timely and fixed fast… great experience !
It was quick and before what I expected. Service was great and the technician was so helpful and pleasant.
Second time filing a claim, great experience, less than three business days and I had a contractor on site fixing the issue. Highly recommend.
Home Warranty of America offers comprehensive home warranty plans designed to protect homeowners from the financial burden of unexpected repairs. The company provides coverage for essential household appliances and system components, including refrigerators, washers, dryers, plumbing systems, and heating and cooling systems. With plans starting as low as $46.08 per month, Home Warranty of America aims to cater to both home buyers and sellers seeking peace of mind regarding household maintenance costs. Targeting residential customers, the company emphasizes its commitment to customer service, offering a 30-day money-back guarantee on all warranty plans. Homeowners can request service for covered items online or by phone, ensuring prompt attention from verified service professionals. By providing various plan options, Home Warranty of America seeks to meet the diverse needs of homeowners looking to safeguard their budgets against everyday home repair challenges.
This profile hasn't been claimed by the business owner.