Home Warranty of America
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New air-condition replaced 2021 every year malfunction.
I agreed to have my old air-conditioned replaced by HWA, Nov.2021 with the contracted company, since then ever year I have to call them to fix my air-condition because it will iced and per technician, it has something to do with the appliance itself. I asked the case manager Ms Q. how can we handle this maybe call the company who replaced it to exchange but all she said was , it will be taking cared of by the contracted technician.So, the technician came to my house tinker it and instead of paying $350 for the parts and labor. I end up paying $530 because I agree to clean around the area which was promised by Vivian (answering serice :of the Comfort Air Vac company), "vacuum " she said but I had not seen it being clean or done. And the technician "Mr R" said to vacuum is expensive ".I really felt that I was being rift off since I contracted with them for 3 years HWA) The work: The technician removed the old filter support permanently(where you place the filter to trap the dust) air just directly gets in-opened, straight to the house . I am not sure if I understand it better.The technician said in that way the aircon function better. Currently my aircon slowly blowing cool air not to its optimum and I called the technician to report as instructed but still no RESPONSE. I'm frustrated. ..