Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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993 total • Write a review

Showing 281 - 290 of 989 reviews
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5 out of 5 stars

Excellent

Huws Gray is always my 1st choice for building materials and yes things are quite expensive but they are always excellent quality and the delivery service is spot on and always comes on time.10 out of 10

Date of experience: July 4, 2020

t
1 out of 5 stars

We placed an order over a week ago…

We placed an order over a week ago explaining that delivery would have to be on a main road as we live in a small terraced cottage and so as not to cause disruption locally we needed to know when the delivery would be. We were told this was not a problem and they happily took the order and our money. We were informed to ring the day before at 4pm and we would be given a time slot. I rang at 4pm and was informed that yes it was ready to be dispatched first thing - we were first on the list. So we rang our help to arrive first thing to help us move the materials. At 10.30 we were still waiting so I rang and was told that we were definitely next on the list. 12 o’clock arrived and the help had to leave and be paid for. 12.30 I rang again and tried to explain our issue. The man was incredibly rude, disinterested and insolent. He made no attempt to apologise or offer any explanation other than the driver was having lunch and we should’ve had it delivered the day before. If he’d listened to anything I said he would have heard that this was a dangerous thing to do on a public road. His parting line was “What do you expect me to do about it?” Appalling customer relations- don’t use if you want a professional service!

Date of experience: June 30, 2020

MA
5 out of 5 stars

Excellent service, thanks Huws Gray Formby

Everything was easy from help with ordering to delivering every item we asked for, thanks v much Huws Gray Formby. We'll be back

Date of experience: June 28, 2020

df
1 out of 5 stars

Not happy customer on mine just been…I sent her to the hews grey queensferry Flintshire for 1bag of bonding coat plaster asked her what she paid £14 plus ripped off ,and it was 5 weeks out of date

Not happy customer on mine just been ripped off

Date of experience: June 25, 2020

SG
1 out of 5 stars

Price of downpipe connections

This company is a rip off, double price what I would of paid in tool station for the same product , that's a joke ridiculous , never again absolute greed

Date of experience: June 13, 2020

si
1 out of 5 stars

wow after reading the reviews on huws…

wow after reading the reviews on huws grey and my previous experience think I will give it a miss the reviews are shocking

Date of experience: June 12, 2020

AL
5 out of 5 stars

My first time of using Hews Grey the…

My first time of using Hews Grey the service was superb even to the extent I phoned them to say how pleased I was. The driver was fantastic and the sales team could not have been any more helpful. Ann Leslie

Date of experience: June 12, 2020

MT
1 out of 5 stars

I’m a trades man in St Helens as we all…

I’m a trades man in St Helens as we all know B&Q are open but there stocks are running low so thought of Huws gray went on line it said it was open tried to phone to make sure this was the case but the recorded message said we are busy and can’t answer the phone.So I decided to go and found it was not open as it was guarded like Fort Knox by a man with a clip board.So don’t bother I won’t ever again.

Date of experience: June 11, 2020

CN
1 out of 5 stars

I must say this website is appalling

I must say this website is appalling. I’m looking for a plug socket and back box. If I put this in the search bar no items match the description. If I put in electricals, one item found, a bag of plaster! Come on Huys Grey, get your act together! I can’t go in my local branch because procedures are in place due to lockdown, I must phone my order through and collect at a designated time. This is good practice in these difficult times, but if I can’t find what I’m looking for on your website, then why should I waste any more of my time. Plenty of other places I can order my items from.

Date of experience: June 10, 2020

GJ
1 out of 5 stars

Terrible

Terrible, terrible service. Visited yard-Made order for delivery on Thursday-They did NOT deliver or phone me. I called them the following day. Made another appointment for delivery-They did NOT deliver or phone me even though I had asked them to do so. Phoned them again, made another appointment for delivery-They did not deliver or call me and so I called them the same day but no one answered the phone so I left voice mail for them to call. Guess what, they did not call so I will have to give them another call. Never in 40 years in the construction business have I ever come across this kind of service. We will not be using this unreliable company in the future.

Date of experience: June 10, 2020

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