Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 271 - 280 of 989 reviews
mm
1 out of 5 stars

Manager at Poulton is an a-hole

Manager at Poulton is an a-hole. Clearly can't cope with the job. Flaps like a chicken when it's busy, and made mistakes with my invoice. lucky the woman who works in there sorted it out. not the first time either.

Date of experience: March 23, 2021

SO
5 out of 5 stars

Friday 19 March

Been here today and the gentleman I spoke with was very polite and I couldn’t ask for him to be more helpful, I have been here before and they have always been great to deal with, would recommend this place to all.

Date of experience: March 19, 2021

VB
5 out of 5 stars

Excellent service

Excellent service. I felt safe in the store and the delivery was speedy; the delivery driver from Hay on Wye was extremely helpful and polite.

Date of experience: March 19, 2021

jv
5 out of 5 stars

Excellent ordered 10.am here at lunch…E

Excellent ordered 10.am here at lunch time very happy customer

Date of experience: January 21, 2021

GD
5 out of 5 stars

Always helpful happy to go the extra…

Always helpful happy to go the extra mile. Excellent record keeping and accounts team also. Never any complaints in my years of dealing with this company. Diolch yn fawr

Date of experience: November 24, 2020

CR
5 out of 5 stars

Excellent customer service from Dan at Wrexham

Ordered some bricks in anticipation for converting my garage. They sat on my driveway for three weeks until ready to start building. Only then I noticed they were completely wrong brand/shade/colour. Sent an email to Dan at the Wrexham branch who sorted it in no time at all. Arranged for me to collect from my local branch (Warrington). I initially thought they would dispute what I was saying and mess me around but the service was great. Even sourcing some non standard bricks. I’m not a builder or a tradesperson just a normal person but thought the company was worthy of a review.

Date of experience: October 24, 2020

J&
1 out of 5 stars

No mask enforcement at Huws Gray Telford

Went into the Telford branch this morning to pick up some stuff and counted 4 customer's walking in NOT wearing masks. What does it take to get the message across!! Staff just turned a blind eye and served them as normal. Want to catch the virus, shop at Huws Gray.

Date of experience: October 17, 2020

AR
5 out of 5 stars

Ordered quite a lot of flags to…

Ordered quite a lot of flags to continue with a project that we had already started . Previously one flags unfortunately were broken . They were replaced swiftly with no problems what so ever. The man I dealt with Steve, was really helpful and polite and even rang me back to let me know exactly when my order would be with me, which it was. Will definitely recommend and use again for any future projects

Date of experience: September 1, 2020

A

AP

US

1 out of 5 stars

NEVER AGAIN!!!!!

Definitely won't be contacting these again! I rang other week and asked about tonne bag slate and was told they had some in stock and how much etc and the guy on the phone was nice so when i rang back about hour later to order it i spoke to another man who was extremely miserable and could't really be bothered by the tone of his voice. I started telling him what i wanted to order having already spoken to someone and asked for prices and stock and was then told that they didn't have any membrane in stock and if they did they didn't have many. I then came off the phone and didn't place my order and managed to then ring elsewhere and place my order and get great customer service and great delivery time. I have since asked for another quote for fencing on prices and i have had a response not saying who its from or Hi or nothing just says they don't have any in stock and don't know when they are going to get more. There tone is unless your a tradesmen there just not interested! NEVER CONTACTING AGAIN! 2 sales from myself they have lost now with further work still required. NO CUSTOMER SERVICE!

Date of experience: July 30, 2020

MR
5 out of 5 stars

Decking project

Thanks to Callum at Huws Gray for resolving a previous complaint quickly and efficiently. Restored faith.

Date of experience: July 9, 2020

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