Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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Showing 291 - 300 of 989 reviews
F
5 out of 5 stars

FIVE STAR SERVICE BY ALL

I really do not know where the bad reviews have come from. I have always found it easy to communicate with great customer service. Contacting by email is so easy with a reply within minutes. Sarah is superb along with the yard staff and the very courteous delivery drivers who are always very helpful. Ridgeons have always given first class service. We have to remember they are dealing with customers during difficult times.

Date of experience: June 9, 2020

IP
2 out of 5 stars

Very Poor service

Very Poor service. They never answer the phone it can take DAYS to get through to chase up part of an order that has not been delivered, and the "Cold Lay Tarmac that was delivered looked as if it had been "on the shelf " for years.VERY POOR.

Date of experience: June 8, 2020

RC
1 out of 5 stars

Terrible Customer Service

The customer service is absolutely shocking! I've been queuing on a Saturday @11:25 AM and I've been told the shop will close in 5 minutes with a gentlemen yelling literally at people waiting outside in the rain. No empathy and no patience whatsoever. Understandable that due to social distance measures only 3 people are allowed inside however I've been invited at some point in the shop and the kicked outside because they didn't realize there are still people inside. A very rude gentlemen started to yell again so I just gave up and leave the location. I do not understand why the staff is so rude and they do not have very clear rules in place. Not a friendly customer service at all and will never come back again.

Date of experience: June 6, 2020

md
5 out of 5 stars

Super service.I have been using this branch of…

I have been using this branch of Ridgeons for some 3 years. The font desk team - Will, Keith and John give excellent, professional and knowledgeable service. They make a very good sales / technical team. Very, very happy with the service and product range. I will certainly continue to use this branch and these good people. Michael

Date of experience: June 4, 2020

AM
1 out of 5 stars

Absolutely abysmal service

Absolutely abysmal service. Order confirmed via email, then heard nothing from them. Once delivery period had been and gone had to get in contact with them myself to be told they had somehow missed my delivery and then to be asked, "how badly to you need it?" If you haven't got capacity at this moment in time, then don't take people's money! Once the delivery finally arrived, driver was very courteous and helpful. And adhered to social distancing very well.

Date of experience: June 3, 2020

AS
5 out of 5 stars

Fantastic service

Fantastic service. Driver arrived on time and was exceptionally courteous and helpful. Brilliant

Date of experience: May 20, 2020

KW
5 out of 5 stars

Covid-19 Perfection

From placing my order to the delivery I felt full confidence in the team supplying all that I needed. Despite the Covid-19 problems they did everything possible to ensure full satisfaction for someone who is being shielded and needing to complete this garden project for my sanity. It means so much the efforts they have gone to on my behalf, the staff at St Helens (Clockface Road) deserve medals

Date of experience: May 20, 2020

GR
5 out of 5 stars

Thank you Huws Gray .

Thank you Huws Gray .Driver backed large rigid truck 300 yards up my narrow lane ,and was quite happy to do so ! Making my life so much easier . Great service .

Date of experience: May 19, 2020

AJ
5 out of 5 stars

Fantastic service and delivery from…

Fantastic service and delivery from Huws Gray - Ince...

Date of experience: May 13, 2020

SD
1 out of 5 stars

Read emails

This company charges for items that have not been delivered. They also ignore or do not read REPLIES to their emails pointing out there error. They have ignored telephone calls pointing out their error as well. They even ignored our cancellation of our order when we decided to source the materials elsewhere through lack of action. No doubt they will not read this review.

Date of experience: May 7, 2020

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