Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 211 - 220 of 989 reviews
MD
5 out of 5 stars

Fast, friendly service

I’ve been dealing with the March branch for a couple of years now during my self build project. I felt it fair to give them a very positive review for the help, advice and good prices they have been during my project. I had a small delivery today, made by driver Chris, who couldn’t have been more helpful in putting the load exactly where I wanted it. From accounts through to delivery, I’ve not encountered anything but a “can do” attitude. Nice in this modern world, thanks to all.

Date of experience: June 21, 2022

AP
5 out of 5 stars

Excellent service

Excellent service. Lorry Driver Chris from march depot, was very helpful and professional.

Date of experience: June 20, 2022

MP
5 out of 5 stars

Quality Service from beginning to end

March Cambridgeshire - Easy to shop with helpful depot staff. Arranged delivery and delivery was made on time. Easy no fuss and expertly placed by Chris in the place that was best for me, allowing access to my drive. It was all a very easy and pleasant experience. Thanks to all the staff. Highly recommended

Date of experience: June 17, 2022

MM
5 out of 5 stars

Excellent service as always from March branch

Excellent service as always from March branch. Ordering was easy & nice, helpful staff made it more pleasant. Chris delivered my order today & was punctual, very friendly & willing to do his best. The goods were dropped with no trouble, exactly where I wanted them! Thank you all!!

Date of experience: June 17, 2022

I
1 out of 5 stars

Not up to the job

Placed an order online, 2 days later get an email saying order has now been passed to your branch! 2 days to forward an order! And by the way it could be out of stock so hard luck, you'll just have to wait. Travis perkins have nothing to worry about.

Date of experience: June 15, 2022

C
1 out of 5 stars

Very poor service from St Neots branch

Very poor service from St Neots branch, kept me waiting 3 weeks for refund. I ordered 4 trellis panels online. They tried to deliver 3 of the wrong type. So i sent them back and asked them to advise me if/when they would deliver what i'd ordered. Took 3 weeks to eventually get a refund, ignored emails, didn't call back etc. Turns out the panels I bought on their website cannot be supplied by them. Do not recommend, will not be using again.

Date of experience: June 13, 2022

MH
5 out of 5 stars

Excellent Service (Wallasey Branch)

The service at the Wallasey store is exceptional. I've been using this brand for 5 years now and never had a problem. The staff go above and beyond expectations everytime.

Date of experience: June 10, 2022

DW
5 out of 5 stars

Receidelivery driver huws Gray. …

Received a delivery of block paving this morning. The driver was Chris. He was courteous and efficient. We chatted amicably while he unloaded the bricks exactly where we had arranged. A credit to the company.

Date of experience: June 10, 2022

MM
5 out of 5 stars

100% Service!

When my order came their driver Chris Drew was very friendly and helpful. He was very kind and took back a pallet from a previous order from them, as I had no way of taking it back as having no transport. He is a great asset to the company. Kind Regards Roz Munden.

Date of experience: June 10, 2022

TH
1 out of 5 stars

This company are rip off merchant’s not…

This company are rip off merchant’s not builders merchants. Bought a isolation valve £2.10p. Checked on line and tool station sell them a 73p inc vat. Speaks for it self. Don’t use this company!!

Date of experience: June 10, 2022

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