Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

993 total β€’ Write a review

Showing 161 - 170 of 989 reviews
MA
5 out of 5 stars

Chris is excellent

Just had a delivery. Chris was marvelous! Very professional and helpful

Date of experience: March 17, 2023

IB
5 out of 5 stars

Professional and very helpful…

Professional and very helpful service.Great staff!

Date of experience: March 15, 2023

c
5 out of 5 stars

We have been using Huws Gray for the…

We have been using Huws Gray for the renovation of our kitchen and bathrooms. They have been great at getting our orders to us on time and the quality is outstanding

Date of experience: March 12, 2023

RP
5 out of 5 stars

Great service

Great service, very helpful lady on the phone. Delivery driver ( Chris ) is a top bloke and always very accommodating. Even though he interrupted my toilet break! Top service many thanks

Date of experience: March 3, 2023

tw
1 out of 5 stars

Damaged supplies and no refund. Dreadful customer service

We ordered over Β£4,500.00 of plaster from Buildbase (Huws Gray) Scunthorpe in September 2022. The delivery arrived with 17 bags damaged. We contacted Huws Gray immediately to complain and ask for replacement bags. We have now been waiting now nearly 6 months for initially replacement to the 17 bags and more recently refund for the damaged bags. We have been fobbed off by them stating that they need to get the refund from Tarmac their supplier. We have had an agent from Huws Gray visit us to verify the 17 damaged bags. We have sent photos, emails, and receipts to both Huws Gray and Tarmac and still no refund. They don't have a customer service department. Have to say I am not impressed by the way I have been treated. I am owed Β£502 for this plaster and can't seem to get anyone to authorise this refund.

Date of experience: March 1, 2023

LH
5 out of 5 stars

Great service..

Been using these guys in the March branch for years, always great service and quick delivery. Competitive too, my advice though always call first to get the best price! Drivers amongst the best in business, always helpful and very skilled - If you're lucky you'll get Chris - he's laser focused and with pinpoint precision!

Date of experience: February 28, 2023

M
5 out of 5 stars

Thumbs up to the Branch in MARCH, Cambs

Dealt with branch in March in Cambridgeshire. Super easy to deal with, got quote, sent order, next day goods arrived at the council. Got a call from the driver, saying he was outside. Chris was his name, super helpful and dropped the pallet just where I wanted it. Perfect service

Date of experience: February 23, 2023

KM
5 out of 5 stars

Great service all round

Ordered over the phone and materials delivered quickly and smoothly. Very cheery and helpful delivery driver. Thank you Chris

Date of experience: February 22, 2023

JC
3 out of 5 stars

Grow up and stop the playground behaviour

Many thanks for my delivery today from the Caernarfon , Gwynedd branch in north wales . It’s a shame the driver didn’t ring the door bell or knock the door and help me unload the pallet which he could of then taken back to the yard with him along with the 2 split pieces of feather edge board and one other piece with a chunk missing out of it on the good edge . The spilt bags of sand I’ve got away with without any loss. Next time perhaps the driver will leave his playground behaviour back at the yard as I don’t like the little family gatherings of stalkers and trolls by me on a delivery day putting on some sad circus show ?. Some Private sick welsh joke only the sick welsh in the gang / little cult understand in glanrhyd , dinas . If you can do all the above and deliver quality goods next time which the customer expects delivered after payment and not damaged like I received today then I’ll give you 5 ⭐️ .

Date of experience: February 21, 2023

PK
1 out of 5 stars

Dulux paint

Supposed to be trade price, so why is B&Q almost half the price

Date of experience: February 21, 2023

Previous1β€’β€’β€’161718β€’β€’β€’99Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.