Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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Showing 151 - 160 of 989 reviews
K

Ken

US

4 out of 5 stars

Had a bit of an issue with a delivery…

Had a bit of an issue with a delivery and posted a review that reflected that. Happy to be able to delete that review after having had contact from management and a positive resolution. We are all human and fallible, mistakes can be made, it is how mistakes are rectified/dealt with that often marks a decent company out in my opinion. Thanks for the effort to rectify the issue all at Wrexham Huws Gray in Rhostyllen.

Date of experience: April 13, 2023

RS
5 out of 5 stars

Chris from March was amazing

Top job delivered it where I needed it to be. Very friendly and polite. Ordered the bits yesterday and it was delivered today. You can’t get better than that.

Date of experience: April 13, 2023

NG
1 out of 5 stars

Absolutely shocking

Absolutely shocking, dreadful customer service. Have a Joiner on wages and waiting for the items to come. Calling the office didn't help and they informed me that he's going to come but never does. Even with three days notice they still can't keep to the word. Cannot and will not recommend.

Date of experience: April 12, 2023

TW
5 out of 5 stars

Super service from Chris

A bit late writing. Had a delivery from the company, and Chris the delivery person was very polite, and nothing was too much trouble. Great delivery service. Tom (March cambs)

Date of experience: April 11, 2023

J
5 out of 5 stars

delivery driver

excellent service provided by delivery driver named Chris in March,Cambs

Date of experience: March 31, 2023

K
5 out of 5 stars

Great delivery

Prompt delivery and great service from March branch. Chris the driver is very friendly and helpful. Will be using again.

Date of experience: March 31, 2023

NW
5 out of 5 stars

Thank you Huws Gray March

Chris delivered my order at exactly the time expected, very helpful and friendly! Will definitely recommend your company 5*

Date of experience: March 29, 2023

LP
5 out of 5 stars

Great Service From The March Branch πŸ‘

Received another delivery today for our ongoing building works from the branch in March. Great customer service and prompt delivery. Today must have been my lucky day as Chris was my delivery driver!! What a ray of sunshine!

Date of experience: March 28, 2023

GM
5 out of 5 stars

Great customer service from the Wellingborough branch

Our experience of the Wellingborough branch is a great example of good old fashioned customer service. Over the course of two visits we were helped to navigate the complexity of choosing slabs for our patio. We had driven a long way to visit this branch because of their patio displays (we changed our mind when we saw slabs in situ). Even when it became clear that the distances involved would take us to a different branch, we were given great service. Our two main contacts were Karen and Shaun - but others helped with moving slabs for us etc. Thank you all.

Date of experience: March 24, 2023

SC
5 out of 5 stars

We have used the Sawbridgeworth branch…

We have used the Sawbridgeworth branch for many years and once again they have given us excellent customer service, David helped us today and was fantastic! Shame the Harlow branch isn’t up to the same high standards of customer care. Would recommend Sawbridgeworth branch to anyone thank you

Date of experience: March 21, 2023

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