Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 171 - 180 of 989 reviews
SO
1 out of 5 stars

Very poor service

Very poor service. After sales don’t exist. Many items missing off my kitchen, it’s left unfinished for 2 years. Still waiting for items that have been promised.promised and promised. Very disappointed, very dishonest people. Manager and area manager not helpful at all. All you get is aright mate. When asking to rectify problems with miss sold faulty goods. Will not be going to showroom or huws gray againπŸ‘

Date of experience: February 18, 2023

SP
5 out of 5 stars

Customer service as it should be

Used Jen Wilding in the kitchen department to plan and arrange installation of our kitchen. She was brilliant from start to finish. Proper personal customer service. Very experienced in measurement and what would go where! Attended delivery to ensure everything was ok and marked each item for installation against a plan for ease of installation. If you're thinking of getting a kitchen go to Huws Gray you'll be in safe hands.

Date of experience: February 14, 2023

CN
5 out of 5 stars

Ordered some difficult parts to source…

Ordered some difficult parts to source for our kitchen cupboards. Jen not only managed to source them with the original manufacturer but order them for delivery straight too us. Was excellent service, could not fault in any way.

Date of experience: February 9, 2023

GS
5 out of 5 stars

The delivery driver Chris

The delivery driver, Chris, was exceptionally helpful in where he dropped the 1 tonne bags of gravel so making my work easier. Well done Huws Gray.

Date of experience: February 3, 2023

D
5 out of 5 stars

Very Helpful & Great Price

Needed some ply. The lads got it for me then cut to size so its fitted in the car. Very helpful thru out. Inside reception again very friendly & polite. On top of this the price was very good. Highly recomend this company. (Skinner Lane, Leeds Branch)

Date of experience: January 31, 2023

JP
5 out of 5 stars

Hews Gray March Branch

Hews Gray March Branch I have found the staff at the March branch very helpful. I must mention that Chris the delivery driver has been excellent. He could not be more helpful in putting the goods exactly where I want them. Thanks Chris

Date of experience: January 28, 2023

IO
1 out of 5 stars

Absolute rip off

Absolute rip off, I have an account and was charged Β£28.10 for one bag of cement and 300ml of chemical anchor!!! Same products at Travis Perkins Β£16,52 beware I believe Huws grey are using the cost of living crisis to screw us sole traders. I will be cancelling my account because my clients can't afford their inflated prices .

Date of experience: January 25, 2023

A
5 out of 5 stars

What a lovely chap & great company

What a lovely chap, Chris is. Delivery went smoothly and drop off of materials where delivered with accuracy upon approval of my garden firm.

Date of experience: January 23, 2023

JL
5 out of 5 stars

March branch

March branches Chris was very helpful with the delivery of my materials. The office also got them out very quick, great branch.

Date of experience: January 20, 2023

M
1 out of 5 stars

Messy takeover

Long-time customers of Buildbase who were experienced and reasonable. Since Huws Gray has taken over it has fallen apart. Can't understand how a simple takeover can cause this much disruption to the business. The website is also completely useless, much like Huws Gray itself. AVOID. There are much better builders merchants out there.

Date of experience: January 13, 2023

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