Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 141 - 150 of 989 reviews
CC
1 out of 5 stars

Will not shop here again.

I purchased a 'universal shower hose'. This was my second attempt to get one to fit, as the previous purchase (obtained elsewhere) did not fit. I checked when purchasing that if this did not fit I could get a refund and was assured 'Yes'. It did not fit. I returned it with all packaging and the receipt but as the item was opened they would not refund my money. There was no way I could check whether it did fit without opening the plastic packaging. (I would add we had no issue getting a refund from the previous company.) I am very unhappy at being (a) misled and (b) not getting my refund. I will travel elsewhere in the future as the customer service obtained was very poor. (The person in the shop was most apologetic.)

Date of experience: May 25, 2023

J
5 out of 5 stars

Great customer service

Great customer service, great prices and swift delivery. Really good quality kitchen.

Date of experience: May 24, 2023

SB
1 out of 5 stars

Missed delivery as not told in advance…

Missed delivery as not told in advance as promised called mobile after I'd gone to work so couldn't hear call. When called to explain an apologise for mix up was spoken to by an extremely unhelpful member of staff who obviously was having a bad morning. Arranged redelivery hope better luck next time

Date of experience: May 20, 2023

WW
5 out of 5 stars

Sheraton Savoy Kitchen

Bought a Sheraton Savoy kitchen from the Redditch branch. Good quality product, made in Britain and reasonably priced. Jen Wilding in Huws Gray kitchen department was utterly brilliant. Constantly enthusiastic, loads of experience, endlessly patient.

Date of experience: May 19, 2023

MP
5 out of 5 stars

Huws Gray bulk bag delivery

We purchased a bulk bag of shingle from Huws Gray in March, we received a call advising the delivery date. We received a phone call from the delivery driver, Chris, to advise a delivery time, something that we found extremely helpful. On the morning of delivery Chris rung to find out where we were as the address had not been fully added to the paperwork. Chris arrived and placed the bag exactly where we wanted it. Thanks Chris, much appreciated.

Date of experience: May 10, 2023

La
1 out of 5 stars

they advertise on the internet cheap…AVOID

they advertise on the internet cheap prices . then when you call there premium phone number 08443350601. PLEASE avoid THESE SCAMMERS

Date of experience: April 27, 2023

GB
5 out of 5 stars

Simply Brilliant and grateful

The whole team at Huws Gray Audley are fantastic! We have dealt with each other for a long time. The staff are helpful, polite and know how to have light hearted banter which always helps. Our business depends on the hard work these guys put in and keep us rolling with the stuff we need, when we need it. Thank you. 10/10

Date of experience: April 25, 2023

MC
5 out of 5 stars

Colin from March made the difference.

Colin from March couldn't do enough to get our delivery delivered in the right spot, putting himself out, and going the extra mile. Great service and made the world of difference. Also saved my back!!! Very polite and will defiantly use again. Office staff were great too, thanks Karyn.

Date of experience: April 25, 2023

h
5 out of 5 stars

Meghan D - Preston Branch

Absolutely fantastic Building Merchant. First of all, some of the items I ordered was only available through Huws Gray so I'm so pleased we have a branch in Preston otherwise I would have had to travel half way down the country to get to the item. The price for all of my items was spot on and the service was great. Quick, friendly and helpful response by Meghan D and I am so pleased about the turnaround. She arranged the item to be delivered quicker than expected. Wide range of items in stock, friendly service and great price - can't ask for more!

Date of experience: April 18, 2023

s
5 out of 5 stars

David Biggs and the team have helped…

David Biggs and the team have helped with our project for 2 years. From purchases, deliveries, returns, loading the car and urgent stuff they have done a great job for us. Cheers for all your help

Date of experience: April 13, 2023

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