HU
Huws Gray
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Will not shop here again.
I purchased a 'universal shower hose'. This was my second attempt to get one to fit, as the previous purchase (obtained elsewhere) did not fit. I checked when purchasing that if this did not fit I could get a refund and was assured 'Yes'. It did not fit. I returned it with all packaging and the receipt but as the item was opened they would not refund my money. There was no way I could check whether it did fit without opening the plastic packaging. (I would add we had no issue getting a refund from the previous company.) I am very unhappy at being (a) misled and (b) not getting my refund. I will travel elsewhere in the future as the customer service obtained was very poor. (The person in the shop was most apologetic.)