Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.hss.com
All reviews
1,000 total • Write a review
Showing 71 - 80 of 996 reviews
JF
5* service from John at E&C
On my current project I’ve been using HSS for my high level access needs. The on site manager John has been great. He is very polite and friendly, also strives to get you the best and quickest service he can and take all the hassle out of hiring. He also has a wealth of knowledge about tools and equipment. All round 5* service from John.
Date of experience: June 24, 2025
JL
Been using these guys for years now
Been using these guys for years now, always my first point of a call for any access equipment.
Date of experience: June 23, 2025
s
sev
US
Awful customer service.
The actual product was really good, and the delivery driver was lovely. But I cannot stress how appalling the customer service is! There doesn't seem any liaising between different departments and it is so difficult to speak to anyone who knows what is going on. The live chat agents seem completely removed and gave me incorrect delivery times, and it has been impossible to access any information about anything. Was kept on hold multiple times for over half an hour, to then speak to someone who didn't know what was going on and couldn't help.
Date of experience: June 23, 2025
MB
tried to sort an extension but was…
tried to sort an extension but was bounced between the branch, website, and customer service with no resolution or proper contact. Emails failed, no follow up, and overall a frustrating experience. Their support process seriously needs improvement
Date of experience: June 21, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.