Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting forβ¦
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didnβt turn up until 16:40 that day, so I effectively lost 1 days hire Iβd paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didnβt collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldnβt do anything. I then received an email and charge for βfailed collectionβ. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were βno notes on the systemβ. I offered to provide cctv footage to confirm delivery times etc but they wouldnβt accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
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Contact info
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Website
www.hss.com
All reviews
1,000 total β’ Write a review
Showing 1 - 10 of 996 reviews
P
Peter
US
I ordered a bulk bag of topsoil onlineβ¦
I ordered a bulk bag of topsoil online and was expecting to be able to book a delivery day to suit me, however, there no online facility provided for this. The online booking process indicated an expected delivery date, and this assumes that the delivery date would be suitable for the customer. However, the delivery did not occur on the expected delivery date, but the day after. Luckily, I was able to work at home the next day. There is a need to manage delivery date and time to suit the customer.
Date of experience: July 9, 2025
GK
Excellent service no issues
Excellent service no issues
Date of experience: July 9, 2025
D
Dean
US
Wrong item sent
Wrong item sent Ordered a 10kva 32amp Diesel generator and was sent a 10kva 16 amp Petrol. Phoned to deal with it and was told nothing they could do about it. Was promised a full refund and have waited over 10 days for it after being told would be 5 days. Lost out on a weekends trade to which their response was "oh dear". Avoid using HSS ProService.
Date of experience: July 8, 2025
N
Nicola
US
Good product, s**t service...
Easy to order online but zero information about drop off and collection times. When I called HSS I was told they were unable to advise me of a delivery time but the sub-contractor would call me 30 mins before arrival. The sub-contractor called when they arrived at site and I wasn't at site! I then called to ask for tech help but HSS just logged a complaint, no one called back, luckily I resolved the issue myself. I am the customer of HSS but essentially they washed their hands of me whenever I called saying 'its sub-contracted so they didn't know'. HSS is the link between customer and sub-contractor so should know or find out!!! Next time I'll skip the middle man as they were (although pleasant to talk to) utterly useless. Equipment was good once I got it working.
Date of experience: July 8, 2025
MD
An easy and helpful experience
It was easy to find the item required even though I did not know its technical name. The delivery driver was very helpful and polite both when leaving the item and when it was being returned. In particular he was able to avoid a short time when the property was empty.
Date of experience: July 8, 2025
RM
Very happy customer.
Great product, good price, brilliant delivery time.
Date of experience: July 8, 2025
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