Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
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No description available yet.
Contact info
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Website
www.hss.com
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
S
Sarah
US
Very hard to get through to customer support
Found it impossible to get any customer support through calling when I needed. The product was fit for purpose but easy to put up alone and one of the wheels was so stiff I didn't think it was the right part until a staff member really gave a hard shove in.
Date of experience: February 26, 2025
MF
Not just for hiring tools
I bought their soffit board. Good coms when they couldn't deliver as planned. Then prompt and courteous service on rearranged date. Great value.
Date of experience: February 26, 2025
M
M
US
Needed to hire lifting equipment for…
Needed to hire lifting equipment for next day at short notice. HSS customer services gave comprehensive advice and explored all supply options but delivery was not possible in the timeframe, so I opted to collect instead. Stuart at Bridgend depot was very helpful, a pleasure to deal with, and offered me some discount as I had to drive from 45 miles away (x4). Equipment was correct for the job, the lift went smoothly, so very satisfied.
Date of experience: February 26, 2025
ME
Excellent Customer Service
I would like to thank HSS forvthe excellent customer service and helpfulness in delivering the goods ordered and delivered
Date of experience: February 26, 2025
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