Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hss.com
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
TA
Very competitive price
Very competitive price . However found it difficult to log in to my account to place order. Although delivery date confirmed on placing order no time window provided hence 3 star.
Date of experience: June 24, 2025
SH
I have never used this company but I…
I have never used this company but I shall do in the future. Easy website, great delivery service and the price was very good
Date of experience: June 24, 2025
TP
The product was delivered nice and…
The product was delivered nice and early with a very helpful driver and I had no problems with the equipment. There was a lot of confusion when I tried to extend the booking. I was sent a link to add my CVV number from my card which rejected the payment. I called my bank and they said HSS had rejected it. I called HSS and they told me to call my bank. The error message said present your ID at the local branch, which the person on the phone said I need to do, clearly this was wrong. After being given the wrong phone number by the national helpline line I was then given a premium rate number to call. Basically the people on the phone don’t know. I had paid on Apple Pay originally so when the link was asking for my CVV number it that wasn’t on my account. I managed to work it out and pay the extended period on Apple Pay.
Date of experience: June 24, 2025
CD
Great service
Great service. Ordered on line and found their products were a reasonable price then most places. Also free delivery on all items. Well use again
Date of experience: June 24, 2025
PB
Really good delivery time and excellent…
Really good delivery time and excellent price.
Date of experience: June 24, 2025
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