Super comfortable and great looking summer sandals
Easy order.
2.7
Average
99 reviews
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💬Hasn't replied to negative reviews
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Review summary
Hotter Shoes has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Helpful Customer service
My experience was made great by customer service because when I tried two credit cards they were rejected. Rang customer service and gave my order over the phone, no problem. The lady I spoke to was very helpful and polite.
Soles are Unacceptable
I was delighted to buy a pair of Hotter ‘Flare’ sandals for the first time; they fit well and are much prettier than today’s clumpy styles. However, they have engraved rubber soles, which are dangerous when the wearer makes sudden turns on certain flooring, including carpets. I’ve alarmingly lost my balance twice on my vinyl kitchen floor as the sandals stick on the surface, and they are heavier to wear than other sandals with smooth composite soles. Although they fit well I became uncomfortably aware of my feet when spending the day wearing them recently. This drawback is such a shame as I’d have bought another pair in a different colour, but for me they are a waste of money.
I had a pair of hotter shoes brought as…
I had a pair of hotter shoes brought as a present. They looked lovely but the first time I wore them the rubber soles fell apart. I emailed hotter and told them what had happened but they were not at all interested and I got palmed off . I have purchased a few pairs of there shoes in the past and been happy with them . I didn't want a refund just the shoes replaced but they would not do that so I won't be buying from them again not good customer service.
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Website
www.hotter.comAll reviews
99 total • Write a review
Showing 31 - 40 of 95 reviews
ST
Awful website/customer service
Awful website and customer service. Due to error on website same order was placed twice and I was charged twice. I noticed immediately and rang customer service to cancel only to be told I couldn't do this but would have to wait and return the unwanted order and would only get my money refunded once they had received the shoes which could take a couple of weeks. They were positively rude and unhelpful. Company has been taken over by Woolovers - need to get their act together. Despite being a hotter customer for years I will never buy from them again.
Date of experience: May 8, 2025
(H
'Early access sale' offers are 💯…
'Early access sale' offers are 💯 misleading. I bought Sienna and Modena sandals at a much cheaper price than they are in this scam of a sale! I only know about those two styles because I bought them, for much less. It's most likely happened to other sales items, but I haven't time to trawl through them. Also I bought two purses at a 'bargain' price. Absolutele trash; hard plastic, tiny change compartment, just awful. It's so sad that such a (formerly) reputable company are resorting to dodgy sales tactics and selling cheap rubbish, with the hotter logo on them. It's defiling the previously good name. I have been very happy with hotter shoes in particular for some years now; never looked elsewhere and have found the comfort and fit perfect. Not so now. I'll be looking at other brands in the future.
Date of experience: May 8, 2025
AT
Anne T.
US
A long wait for refunds
I have bought Hotter shoes for years as they are really well made and provide excellent value, but their refund policy leaves a lot to be desired. Why does it take up to a month when other well known companies refund in as little as three working days ? I have sent two emails recently asking when I am likely to be receive the £72 that is owed, but so far have had no reply...
Date of experience: May 6, 2025
MK
Good service,high quality,fair prices and smart styles
Good service,high quality,fair prices and smart styles
Date of experience: May 4, 2025
IT
No personal details protection
I hate to buy shoes from Kingston 's shop. It is absolutely disgusting to read my home address on voice! It is absolutely unacceptable to go to buy shoes and at the till to read your personal details! No need to know my address to buy shoes! Also, be careful because due to cyber attack prevention they refuse to delete your details!
Date of experience: May 2, 2025
D
DION
US
Absolute disgrace of a company
Absolute disgrace of a company, telephoned and was told me that my items had been dispatched by Evri (a lie) yesterday after I paid additional postage for next day delivery. Telephone customer services again and was told that my items had been dispatched by Royal Mail yesterday, NOT Evri as previously advised. Asked for tracking number, the6 argued with me and refused to give it to me until I insisted they give it to me. Turns out items hadn’t even been dispatched until TODAY! Complete and utter liars, am going to have to phone again tomorrow to ask for a refund for extra postage which I paid for next day. What a total shambles, NEVER AGAIN! No apology given, treated with such disrespect, they can take their shoes and put them where the sun doesn’t shine!
Date of experience: May 1, 2025
MC
I bought a new pair of Leanne II and…
I bought a new pair of Leanne II and the colour wasn’t as expected, when I rang and asked if I could return for another colour I was informed I would have to pay returns price of £2.95 and reorder and pay £4.50 again for delivery making a total of £ 7.45 to exchange. As Hotter have closed all shops in my area you cannot see the colours before purchase so it seems unreasonable to have to pay so much. Lesson learned, after buying hotter for many years I will not be using them in the future. Will find shop where I can try and buy in future.
Date of experience: April 28, 2025
AB
Smelly sole material
Well, In general, I love the Tourist sandals but what are they making the sole out of because after a handful of times wearing the sandals, they sole smells awful (and my feet do not have an odour) anyone else experienced this?
Date of experience: April 21, 2025
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