Super comfortable and great looking summer sandals
Easy order.
2.7
Average
99 reviews
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Review summary
Hotter Shoes has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Helpful Customer service
My experience was made great by customer service because when I tried two credit cards they were rejected. Rang customer service and gave my order over the phone, no problem. The lady I spoke to was very helpful and polite.
Soles are Unacceptable
I was delighted to buy a pair of Hotter ‘Flare’ sandals for the first time; they fit well and are much prettier than today’s clumpy styles. However, they have engraved rubber soles, which are dangerous when the wearer makes sudden turns on certain flooring, including carpets. I’ve alarmingly lost my balance twice on my vinyl kitchen floor as the sandals stick on the surface, and they are heavier to wear than other sandals with smooth composite soles. Although they fit well I became uncomfortably aware of my feet when spending the day wearing them recently. This drawback is such a shame as I’d have bought another pair in a different colour, but for me they are a waste of money.
I had a pair of hotter shoes brought as…
I had a pair of hotter shoes brought as a present. They looked lovely but the first time I wore them the rubber soles fell apart. I emailed hotter and told them what had happened but they were not at all interested and I got palmed off . I have purchased a few pairs of there shoes in the past and been happy with them . I didn't want a refund just the shoes replaced but they would not do that so I won't be buying from them again not good customer service.
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Website
www.hotter.comAll reviews
99 total • Write a review
Showing 21 - 30 of 95 reviews
C
Orion trainers....very comfy...half a size up for extra width
Bought these Orion trainers in York. As they don't come in wide and I have wide feet and previous shoes in the brand had been a big snug I went up a half size and they have been perfect. Just done a weekend away wearing them all the time without any rubbing and found that the cushioning is excellent
Date of experience: May 26, 2025
M
Michelle
US
Miracle of Miracles!
Although I have been happy to live in a pair of extremely wide Hotter boots, I needed summer shoes for an event. The patience I received from the staff at the Hotter shop in Chichester was incredible. A young woman there called Steph kept on looking for more shoes when even the widest shoes were too tight for me. And she found some! I was so happy I felt like dancing and that is exactly what I shall be doing in them next month.
Date of experience: May 26, 2025
PC
Pen C
US
People at Hotter do not seem to…
People at Hotter do not seem to understand that if a parcel is not delivered (admitted in writing by EVRI and documented on their systems) it cannot be returned. I have had several promises of a refund but still not received for over £140. Please sort it out Hotter, you should be better than this!
Date of experience: May 25, 2025
GB
G Brown
US
Recently purchased Silver Robyn II Shoes…
Recently purchased Robyn II Shoes Reference: RBYNZS Colour: Silver. Extremely disappointed in the way these shoes mark so easily. Worn for first time today just walking round town. Have lots of hotter boots & love them. Am so upset as silver polish doesn’t exist..I just assumed they would be a bit hardier than this. P.S am 70+ so it was a gentle walk.
Date of experience: May 23, 2025
fg
Excellent service and staff
Went to hotter today in trentham s o t .looking for some comfy sandles. Looked around found a few pairs the assistant april came over and got the right sizes for me after trying on a couple of different sizes choose the ones I wanted but out of stock in my colour april checked they were in stock to order so she sorted she had to have help as she hax only been there for three weeks but all sorted and paid for home delivery .april is a very pleasant lady nothing was too much trouble wish her luck in her new job when I got got home we nt on the website the price was £65 I was charged ,£79 so rang the store sue dealt with it she was lovely ran̈g me back later to say the refund had gone through and my sandles have been dispatched .so sn excellent visit and two very nice members of staff xxx
Date of experience: May 23, 2025
DR
Poor customer service
I returned a pair of faulty shoes with a manufacturer’s fault, they offered to replace them. However they no longer make that particular line. I requested a pair nearly identical to them but they requested I pay the price difference. It ws their shoes that were faulty and now I need to pay more to get a pair back!! Very poor customer service! This is to a customer who has purchased a number of shoes from them. I will now be looking elsewhere.
Date of experience: May 22, 2025
p
pnhco
US
Recommend these boots
I needed a low cut boot to wear with trousers and also new walking boots, but as I have to wear orthotic insoles, I was concerned they wouldn't fit. Some reviews I read said theirs didn't, and some said theirs did. Delighted to say that mine, ehich are quite large, were fine. Both pairs of boots very comfy and smart (Murmur and Haze GTX). Footwear often rubs my very boney feet, especially ankles and lateral and median borders, but neither of these pairs do that. Very pleased with purchases, especially as they were on sale. Ordering process was easy and they arrived very quickly, well packaged.
Date of experience: May 18, 2025
E
Deluge of overly pushy emails
I have 12 items of Hotter footwear bought over the last 3 years, so I obviously find them quite good. But I am heartily sick of the deluge of emails usually telling me to HURRY or DON'T MISS... I have unsubscribed and hope that cures it. I see their website doesn't seek customer feedback - a bad sign.
Date of experience: May 17, 2025
SF
Excellent customer service!
A massive thank you to Scott at the Eastbourne branch for his amazing customer service! Extremely helpful and went the extra mile to ensure everything was perfect! Totally recommend visiting this store.
Date of experience: May 15, 2025
D
David
US
Only place I buy shoes
The Gentleman at the store was very pleasant and helpful , unfortunately I had to send a pair back as I think he ordered the wrong fitting for me , I’m a EE fitting and they sent EEE on both pairs but one pair are lacing so can still keep those on but not the other pair ,
Date of experience: May 13, 2025
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