Super comfortable and great looking summer sandals
Easy order.
2.7
Average
99 reviews
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Review summary
Hotter Shoes has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Helpful Customer service
My experience was made great by customer service because when I tried two credit cards they were rejected. Rang customer service and gave my order over the phone, no problem. The lady I spoke to was very helpful and polite.
Soles are Unacceptable
I was delighted to buy a pair of Hotter ‘Flare’ sandals for the first time; they fit well and are much prettier than today’s clumpy styles. However, they have engraved rubber soles, which are dangerous when the wearer makes sudden turns on certain flooring, including carpets. I’ve alarmingly lost my balance twice on my vinyl kitchen floor as the sandals stick on the surface, and they are heavier to wear than other sandals with smooth composite soles. Although they fit well I became uncomfortably aware of my feet when spending the day wearing them recently. This drawback is such a shame as I’d have bought another pair in a different colour, but for me they are a waste of money.
I had a pair of hotter shoes brought as…
I had a pair of hotter shoes brought as a present. They looked lovely but the first time I wore them the rubber soles fell apart. I emailed hotter and told them what had happened but they were not at all interested and I got palmed off . I have purchased a few pairs of there shoes in the past and been happy with them . I didn't want a refund just the shoes replaced but they would not do that so I won't be buying from them again not good customer service.
Company details
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Contact info
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Website
www.hotter.com
All reviews
99 total • Write a review
Showing 11 - 20 of 95 reviews
rb
Total perfection
Bought a pair of walking boots. Total heaven! From the first step they were just perfection. The half sizes are brilliant as I like a bit bigger than my size 5 for walking so I can use thicker socks but very often a 6 is too big. I can thoroughly recommend.
Date of experience: June 5, 2025
SB
Sold Personal Info
Catalogue arrived in mail - I have never signed up for this store & haven’t agreed to marketing communications. Have they bought personal details from somewhere?
Date of experience: June 4, 2025
MG
Mr Gittins
US
Now economising on strap length!!
I have been buying womens Hotter shoes for my wife for many years. She always buy an extra wide fit with velcro strap fastening. However, recently Hotter have reduced the strap length from 6" to 5". This means that she cannot rely on the strap to stay fastened as it barely reaches across. She has complained to both the Hotter outlet and factory but can never get a satisfactory explanation as to why they have decided to shorten the strap on an extra wide fitting shoe . It defeats the purpose of having a wide fitting and seems illogical to me. If it's just to save them money then they are ultimately losing out as she will not be buying.
Date of experience: June 4, 2025
D
Dawn
US
Shoes returned and no refund as of yet
Ordered shoes for £89. I loved the shoes apart from the straps being different lengths on each shoe. I tried to contact hotter but got no reply. I used the return label to return the shoes. They have received them but I’ve now been waiting over 14 days and still not received my refund. I would have been happy to just change the shoes for a pair with correct straps but now they have lost a customer. Edit: 9/6/25 after another email quoting consumer rights I have finally received my refund.
Date of experience: June 3, 2025
MB
Chase 11 Trainers
I visited the Barlborough store on Friday and the lady Karen ordered my rose pink chase 11 trainers which arrived within 24 hours to my door. This was brilliant service. Rachel the manageress is always very efficient. Today my husband visited the shop on his own and was very disappointed with the service. The lady assistant started to serve him but then left him to talk to another customer who had just entered the shop. The conversation was focused on water repellent spray and nubuck cleaner which lasted over ten minutes. My husband ended up walking out because she had neglected serving him so you lost a sale of mens shoes in favour of upselling cleaning products. We will return when Rachel has returned from her holiday.
Date of experience: June 1, 2025
MH
I bought lorenzo sandals
I bought lorenzo sandals . the front straps were so short they wouldn't fasten .The shop told me they were standard and not defective. I took them to a cobbler who lengthened them .Now I can wear them, they make a noise like breaking wind at every step, very embarrassing. I contacted hotter customer services who replied Your comments have been passed on for future reference
Date of experience: May 30, 2025
P
Paul
US
Disappointed to find Hotter products are made in China
My wife and I have bought Hotter Shoes for many years, mainly because we wanted to support a British Company and jobs for British people. However, my wife today received two pairs of slippers. one of which we were disappointed to find was made in China. I can find no mention online or in the Brochures we received, that this item was not made in England. If Hotter are going to make shoes abroad, they should have the decency to say so, and not allow people to think they are buying British.
Date of experience: May 28, 2025
SB
Sharon B
US
Mist GTX Extra Wide - Noooo, soles way too narrow
Why oh why don’t they realise that wider feet need wider soles and not just a bit of extra material in the upper? Just bought some Mist GTX extra wide but have had to return them. Why, because the sole of the shoe is way too narrow, seriously narrow, which means the foot spills over the edges and has no support on the outer part of the foot. There is extra width of fabric on the upper so they aren’t too tight and there’s also plenty of depth to cater for a high instep. I have a very wide foot with the extra problem of a high instep and my instep starts almost immediately after my toes, so getting shoes wide and deep enough is problematic. So these shoes could be perfect if they had made the actual soles wider. But, sadly they haven’t and they are actually narrower than a lot of shoes. So, just be aware before you order.
Date of experience: May 27, 2025
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